Operations Coordinator

About the role

Are you passionate about building systems, improving processes, and enabling teams to execute effectively? Would you describe yourself as highly organised, analytical, and quick to learn? Do you thrive in cross-functional environments where coordination, accountability, and attention to detail are critical? Does the opportunity to support operational excellence at ALX excite you? About ALX Africa ALX Africa, a non-profit organisation under the ALX Foundation, is dedicated to unlocking the potential of Africa's digital future. Formerly part of Sand Tech Holdings, we've embarked on an independent journey to provide world-class tech skills training and career acceleration programmes. Our mission is to bridge the digital divide, upskill and reskill talent, and create a generation of innovative leaders. By 2030, we aim to empower 2 million Africans to secure sustainable tech careers. With hubs in 8 cities across Africa and counting, we provide safe access to quality learning and a dedicated network of expert instructors. Our innovative programmes equip learners with the practical skills and knowledge needed to succeed in today's rapidly evolving tech industry. Through a combination of rigorous coursework, industry partnerships, and hands-on projects, we prepare our students for in-demand roles in software engineering, data science, and cybersecurity. We achieve this by: Providing young professionals with access to the most in-demand tech skills that will power the future. Empowering the next generation of technology innovators, entrepreneurs, and business leaders through challenging, real-world coursework. Building a lifelong, impactful community of tech professionals that supports them at all stages of their career journey. Our impact thus far: 347k+ graduates since 2020 257k youth in work 31k youth starting own ventures 60k youth in jobs created by entrepreneurs Visit our website www.alxafrica.com to learn more about our digital revolution. Role Summary The Operations Coordinator, Office of the COO, will provide administrative and coordination support to the team in the COO's office. This role will ensure that the Office of the COO operates with strong rhythm, follow-through, and attention to detail. The ideal candidate is a reliable operator who is comfortable managing calendars, coordinating meetings, preparing materials, tracking follow-ups, organising information, and supporting day-to-day execution. They should be highly responsive, discreet, structured, and able to work in a fast-moving environment with multiple priorities. This is a critical support role for someone who enjoys making senior leaders more effective, keeping work organised, and ensuring that important details do not fall through the cracks. The role will have a dual reporting line to the COO and the Chief of Staff to the COO. Specific Responsibilities Executive and Administrative Support Provide day-to-day administrative support to the COO's office. Responsibilities may include: Managing calendars, scheduling meetings, and resolving calendar conflicts. Coordinating internal and external meetings, including agendas, materials, logistics, and follow-ups. Preparing briefing packs, meeting documents, and supporting materials. Supporting travel planning, itineraries, accommodation, and logistics where needed. Managing expense submissions, reimbursements, procurement requests, and basic administrative processes. Supporting document organisation, file management, and information retrieval. Ensuring the COO is prepared for key meetings and commitments. Project and Workstream Coordination Support Assist the COO's office with coordination across priority projects and cross-functional workstreams. Responsibilities may include: Maintaining project trackers, timelines, milestone updates, and status documents. Following up with project owners on deliverables and deadlines. Helping organise project meetings, workshops, retrospectives, and planning sessions. Supporting the preparation of project updates and progress reports. Tracking risks, blockers, and dependencies for escalation. Ensuring that project documentation is up to date and easy to access. Communication and Stakeholder Coordination Help the Office of the COO communicate clearly and consistently with internal and external stakeholders. Responsibilities may include: Drafting emails, meeting notes, reminders, and internal updates. Coordinating communications between the COO's office and functional & regional teams. Managing stakeholder lists, contact information, and distribution groups. Supporting the preparation of leadership updates, presentations, and announcements. Ensuring timely responses to requests and helping route issues to the right owners. Office Operations and Rhythm Support the overall effectiveness, organisation, and rhythm of the Office of the COO. Responsibilities may include: Maintaining team calendars, planning rhythms, priority tra

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