The Client Operations Lead will work closely with clients to develop and execute project plans, manage business operations, and support strike events. Responsibilities include coordinating activities, providing client support, preparing agendas and presentations, and driving process improvements. You will lead and guide internal teams to ensure successful outcomes and provide critical support during strike events, requiring significant travel to manage on-site activities and achieve project goals.
Responsibilities
Oversee and track daily project progress, providing detailed updates through tools like Smartsheet and Teams.
Manage and ensure the accuracy of the client data across various platforms, including Bullhorn, Power BI, and Quickbase.
Organize and facilitate both internal and external meetings, documenting summaries, agreements, and action items.
Be camera-ready and professional during virtual client meetings, and comfortable leading calls, sharing screens, and facilitating discussions.
Collaborate with business stakeholders, the Operations Supervisor, and VP of Operations to ensure project milestones and tasks are completed on time.
Coordinate with the offshore team for job creation and updates, leading training calls and conducting follow-up audits.
Work closely with external clients, as well as internal recruitment, credentialing, logistics, and transportation teams, to support decisions and ensure team responsibilities are met.
Analyze existing business processes and suggest improvements to enhance systems and operations, resolving pain points or increasing efficiency.
Maintain clear and accurate Standard Operating Procedures (SOPs) and other operational documents for reference.
Performs additional duties as requested by management
REQUIREMENTS AND EXPERIENCE
Proven ability to organize tasks effectively and manage time to meet performance goals.
Flexible and adaptable, with a demonstrated ability to adjust schedules and tasks.
Skilled in thriving in a fast-paced, dynamic environment.
Ability to confidently present to diverse audiences in virtual settings, both on camera and through screen sharing.
Strong decision-making abilities, including the capability to interpret and apply written policies and procedures.
Able to exercise tact, discretion, and independent judgment when analyzing and resolving work-related challenges.
Exceptional verbal and written communication skills, with the ability to engage both internal and external stakeholders.
High level of interpersonal skills, with the ability to handle sensitive and confidential matters with care and protect company information from unauthorized disclosure.
Strong ability to collaborate effectively with cross-functional teams, working seamlessly with colleagues from various departments to achieve shared goals, ensure alignment, and drive successful project outcomes.
Solid technical skills, with proficiency in MS Office (Word, Excel, PowerPoint), Outlook, and Smartsheet. Quick to adapt to new tools and technologies as needed.
Bachelor's Degree preferred, although relevant work experience may be considered in lieu of a degree.
Previous experience in healthcare or staffing environments is preferred.
Experience in project coordination or management is essential.
Proficient in Microsoft Excel, with intermediate to advanced skills.
Familiarity with Power BI, DocuSign, QuickBase, Smartsheets, Bullhorn, SharePoint, and Teams, and their functionalities is a plus.
Strong alignment with the organization's core values of Integrity, Compassion, and Excellence.
Skilled at building and maintaining positive business relationships.
Able to stay calm and professional, even in high-pressure situations.
High attention to detail and accuracy in all aspects of this role.
Collaborative team player with a strong sense of confidentiality.
Flexible and adaptable in response to changing needs and priorities.
Self-driven and able to stay motivated, even when working independently.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
Ability to use sensory skills to effectively communicate and interact with other employees and the public through use of the telephone, email, video conference and face to face contact
Ability to use manual dexterity, visual acuity and hearing acuity to effectively use and operate office related equipment such as but not limited to a computer, copier, scanner, camera, phone, headset, keyboard and mouse
Ability to sit for extended periods of time at a keyboard and workstation with low periods of reaching and standing
Ingenovishealth · Worldwide