Define and lead marketplace strategy across dispatch, pricing, and incentives to improve speed, reliability, and cost efficiency
Own job routing and allocation logic, optimizing for geography, urgency, and performance while balancing fairness and quality
Establish and evolve pay and pricing models that support both customer competitiveness and sustainable earnings for process servers
Design and manage incentive programs that drive key behaviors such as speed, accuracy, and consistency
Partner with Product, Engineering, and Operations to translate strategy into scalable systems and tools
Own core marketplace performance metrics (e.g., utilization, time-to-placement, completion rates, cost efficiency) and drive continuous improvement
Identify inefficiencies across the marketplace and implement solutions that improve performance without eroding network trust
Lead experimentation efforts, including pilots and A/B tests, to evaluate and scale changes in dispatch, pricing, and incentives
Partner with data teams to strengthen forecasting, coverage planning, and marketplace insights
Ensure clear communication of marketplace logic and changes across internal teams and to the broader network
Requirements
Experience leading strategy in complex environments such as marketplaces, gig economy platforms, logistics, or similar systems
Strong understanding of supply and demand dynamics, pricing strategy, dispatch or routing logic, and incentive design
Demonstrated ability to drive measurable business outcomes and influence user behavior
Fluency in unit economics and financial modeling, with the ability to evaluate trade-offs across cost, quality, and speed
Experience designing and running experiments or pilots with clear hypotheses and measurable outcomes
Proven ability to work cross-functionally with Product, Engineering, Data, and Operations teams
Comfortable operating in ambiguous, fast-paced environments and setting direction without fully defined roadmaps
Strategic thinker with a bias toward action and strong problem-solving skills
Experience building or scaling systems in early or growth-stage environments preferred
Strong communication skills with the ability to clearly explain complex concepts and strategies
We know that a company's success starts with its employees. We also know that an individual's success starts with the right career opportunity. Join our team today!
Benefits
Health, Dental, Vision insurance401(k) with company matchingPaid time off7 Paid company holidays4 Floating holidays per-yearLife Insurance and AD&D InsuranceLong Term DisabilityHealth Care Reimbursement Flexible Spending AccountDependent Care Flexible Spending AccountEAP (Employee Assistance Program)Pet InsuranceCompany sponsored Orca CardGrowth opportunitiesSchedule: Monday through Friday, 8am to 5pm, hybrid at our Seattle HQ OfficeSalary Range: $127,500 to $150,000Salaries will vary depending on various factors which include, but are not limited to location, education, skills, experience and performance.Health insuranceDental insuranceVision insurance401(k)Flexible schedule
Additional Information
About ABC Legal Services:
ABC Legal Service is proud to be the national leader in service of process. We are a team of 1000 and growing with offices in Los Angeles, Oklahoma City, Phoenix, Brooklyn, Chicago, Washington DC, and more. Seattle is our home and headquarters. We've been successful in this unique business for over 30 years and we continue to advance our technology and business processes to remain years ahead of what our competition is able to offer. Our focus is to expand our technology lead, acquire and integrate less efficient competitors, and tap into new segments through an integrated inbound marketing and sales approach
Role Summary:
The Senior Director, Marketplace Strategy sets the direction for how jobs reach the right process servers quickly, how the network gets paid in ways that sustain performance, and how ABC Legal builds a marketplace that is faster, more reliable, and more competitive over time.
This is a senior leadership role at the intersection of supply economics, behavioral design, and operational strategy. You won't just manage systems - you'll define the logic behind them and build the team's capability to run a high-performing marketplace. You're comfortable with ambiguity, energized by complex problems, and know how to move forward without waiting for perfect information.
Reports to: VP, Process Server Network
Abclegalservices · Seattle, WA