Collaborate closely with US‑based project teams and stakeholders to manage priorities, timelines, and deliverables across time zones
Configure, customize, and implement Microsoft Dynamics 365 Customer Engagement applications to meet client business needs
Lead the translation of business requirements into detailed functional specifications and solution designs
Contribute across all phases of the project lifecycle, including requirements gathering, design, build, test, deployment, and post‑go‑live support
Own functional workstreams and independently execute system configuration, customization, and testing activities
Facilitate client workshops, discovery sessions, and solution walkthroughs
Perform unit testing and support system integration testing (SIT) and user acceptance testing (UAT), including defect triage and resolution
Support data migration efforts, including data mapping, transformation, validation, and loading into Dynamics 365
Configure security roles, access controls, and business rules in alignment with client governance and compliance standards
Develop and maintain high‑quality project documentation such as functional design documents, configuration workbooks, test scripts, and user guides
Support post‑go‑live activities including hypercare, enhancements, and defect resolution
Required Qualifications
4+ years of hands‑on functional experience with Microsoft Dynamics 365 Customer Engagement
Proven implementation experience across one or more Dynamics 365 CE applications, including: Customer Service
Contact Center / Omnichannel
Sales
Customer Insights - Journeys
Field Service
Project Operations
Experience with the Microsoft Power Platform, including: Power Automate
Power Apps
Power Pages
Dataverse and Copilot Studio
Power BI
Strong business process mapping and requirements analysis skills
Excellent written and verbal communication skills in English
Experience working in global delivery models and collaborating with onshore/offshore stakeholders
Ability to manage multiple priorities and meet delivery timelines in a consulting environment
Experience contributing to solution design and architecture discussions
Certifications (Strongly Preferred)
Microsoft Dynamics 365 certification(s)
Power Platform certification(s)
Actively pursuing Microsoft certifications is highly encouraged and supported
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life's demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/india.html .
Additional Information
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, inclusive culture and talent experience and our ability to be compelling to our clients. You'll find an environment that inspires and empowers you to thrive both personally and professionally. There's no one like you and that's why there's nowhere like RSM.
RSM's Dynamics 365 Customer Engagement (Dynamics 365 CE) practice is a team of highly specialized, multi-disciplinary professionals delivering innovative Microsoft business application solutions for global clients.
RSM is seeking a Dynamics 365 Customer Engagement (CE) Senior Associate with strong implementation experience across Dynamics 365 CE applications and the Microsoft Power Platform. The ideal candidate brings a balance of functional expertise, business process knowledge, client‑facing skills, and delivery ownership. This role offers exposure to complex enterprise implementations, collaboration with US‑based stakeholders, and accelerated leadership growth in a fast‑paced consulting environment.
Rsm · Hyderabad, India