CI/CD deployment support: support and execute deployments via CI/CD pipelines, troubleshoot build/release failures, validate deployments
Change management: create and manage end-to-end ServiceNow change records, ensuring risk assessment, implementation/validation steps, communications, approvals, and rollback plans are complete and audit-ready.
Production support readiness & knowledge handover: receive and validate knowledge handovers from development teams for new releases (behaviour changes, known issues, monitoring/runbook updates) to enable effective post-production support.
Technical verification test (TVT) for Production Release: query application logs to see if there are any errors or unusual activities post deployment (compare to pre-deployment)
Root cause analysis: perform RCA, document findings, implement preventative fixes, and reduce repeat incidents.
Database troubleshooting (required): ability to write/read SQL, query databases
safely, and interpret results during incident investigation and validation.
Log analysis skills (required): confident diagnosing issues via logs/metrics/tracing and correlating across services.
Security patching experience: proven ability to remediate vulnerabilities flagged by scanners (e.g., Snyk) and validate remediation.
Strong English communication (on-call support), documentation, organization, and time management skills.
THE BENEFITS AND PERKS
We appreciate and reward our colleagues who do great work every day - from excelling for our customers, to taking ownership of an issue to get it resolved. Here's how we support our people with a range of exclusive benefits.
Generous compensation and benefit package
Attractive salary
20-day paid annual leave and 7-day paid sick leave
13th month salary and Annual Performance Bonus
Premium healthcare for yourself and family members
Monthly allowance for team activities
Premium welcome kit and occasional gifts of appreciation
Extra benefits on your work anniversary
Exciting career and development opportunities
Large scale products with modern technologies in banking domain
Clear roadmap for career advancement in both technical and leadership pathways
Access to digital learning platform such as Udemy
Consistent and high-quality leadership training through the Distinctive Leadership program (DLP)
Specialist capabilities and accreditations in key skill areas such as Cloud Engineering, Digital, Data, Security and SREs (Site reliability engineers)
Sponsored English course with native teachers
Opportunity for training in Australia
Professional and engaging working environment
Hybrid working model and excellent work-life balance
State-of-the-art & modern Agile office
Food and beverages in the office pantry
Employee Assistance Program to improve your physical and mental health
Annual team activities and company events
A solid and talented team behind you - great people who love what they do
A DIVERSE AND INCLUSIVE WORKPLACE WORKS BETTER FOR EVERYONE
We are intent on providing an environment where you can work your way. Ask about our many flexible work options and please let us know if we can provide any adjustments throughout the recruitment process.
CLOUD-FIRST
NAB is undergoing an exciting "Cloud First" technology transformation by taking advantage of the latest tools and techniques used by leading technology and digital companies globally. But it's not just about the Tech, we are also investing heavily in our peop
Benefits
Health insuranceFlexible schedulePerformance bonus
Additional Information
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Nab · 15 Tran Bach Dang An Khanh Ward