Additional Information
Join the team redefining how the world experiences design.
Hiya, g'day, mabuhay, kia ora, 你好, hallo, vítejte, merbaha!
Thanks for stopping by. We know job hunting can be a little time consuming and you're probably keen to find out what's on offer, so we'll get straight to the point.
Where and how you can work
While we support flexible ways of working, for this role we're focusing on those that can be based in Amsterdam in a hybrid capacity, so we can keep collaboration flowing with the local team. We have an amazing office hub at the Herengracht.
What you'd be doing in this role
As Canva scales towards 1 billion users, change is constant - and that's where you come in.
As a user voice experience advocate within our Service Design & Delivery (SDD) group, you'll shape how support feels for users in the United Kingdom and Netherlands . You'll make sure our help experience feels truly local - while still being powered by Canva's global capabilities.
You'll create and execute the support strategy that makes users in the UK and Netherlands feel like Canva was built just for them.
You have the amazing opportunity to define your role. You'll encounter problems no one has solved before, and you'll figure them out. You'll have a bias to action, and you'll measure success through impact.
At the moment, this role is focused on:
Own your market's support strategy - Define what truly local means for UK and Netherlands - grounded in user insights and aligned with global User Voice processes
Execute your strategy - Drive the execution of your service strategy while working with local and global teams, influencing planning cycles and leading cross-functional implementation across User Voice and the wider Canva organisation.
Drive measurable service improvements - Reduce customer effort, increase satisfaction, and open support channels that meet users in the UK and Netherlands where they are.
Make support feel truly local - Audit help content, chatbot responses, and specialist communications to ensure they reflect local styles, norms, and expectations. Partner with teams to systematically improve quality
Become the expert on users in the UK and Netherlands users' voices - Advocate for user insights, ensuring feedback loops inform priorities, planning, and decision-making across Canva.
Bridge local and global teams - Translate country priorities into support initiatives, and User Voice capabilities into outcomes that matter for users in your market
You're probably a match if
You have relevant experience in customer experience, support operations, service design, or related strategic roles in tech or SaaS environments with demonstrated impact on support strategy and execution
You have a proven track record in launching initiatives and building strategies from scratch that drive measurable impact.
You are a strong problem solver who can navigate ambiguity, make sound decisions, and deliver outcomes even with constrained resources.
You're an exceptional communicator and storyteller - fluent in Dutch and English - and can confidently translate user insights and simplify complex ideas into compelling stories for stakeholders
You can work independently while loving collaboration across functions. Are a team player committed to collective success and Canva's mission.
You're proactive, adaptable, and happy to roll up your sleeves to get things done
You thrive in fast-paced environments and enjoy working across cultures and time zones
Canva · Amsterdam, Nl, Canada