Manager, Internal Global Systems, Processes, & Tools AECO

About the role

Trimble is a global technology company that connects the physical and digital worlds, transforming the ways work gets done. With relentless innovation in precise positioning, modeling and data analytics, Trimble enables essential industries including construction, geospatial and transportation. Whether it's helping customers build and maintain infrastructure, design and construct buildings, optimize global supply chains or map the world, Trimble is at the forefront, driving productivity and progress. The Trimble AECO segment provides digital construction solutions that increase precision and productivity for Architecture, Engineering, Construction, and Operations. What makes this role great: In this role, you will lead the engine room of our Customer Experience organization by optimizing and scaling the technology stack and workflows that empower our global teams. You will transform complex global requirements into streamlined digital processes, directly reducing tool fatigue, enabling AI adoption, and improving both internal efficiency and customer outcomes. Key Exciting Responsibilities Develop and execute a multi-year technology roadmap that aligns with global business scaling and system integration. Lead the implementation, configuration, and ongoing governance of all Customer Experience systems and tools to drive high user adoption. Identify bottlenecks in internal workflows and implement AI-driven solutions to deflect low-complexity issues without sacrificing quality. Harmonize processes across diverse regions while respecting local regulatory requirements. Serve as the primary liaison between Customer Experience, Information Technology, and Product teams to ensure data integrity. Essential Skills & Experience You have 2+ years of leadership experience in operations or systems roles within a software-as-a-service environment. You have expert-level knowledge of CRM architecture and integrations, including Salesforce. You possess a deep understanding of post-sales motions, including renewal management and customer segmentation. You hold a Bachelor degree in business administration, business operations, or a related field. Bonus Points For A Master of Business Administration or equivalent practical experience. Experience with Professional Services Automation and Customer Success tools. Logistics Location: Alpharetta, GA; Westminster, CO; Lake Oswego, OR Travel Requirement: 10% Why You'll Love Working With Us At Trimble, we're not just a company that "does good"-we are a team dedicated to making a tangible, positive Real-World Impact. We build innovative solutions designed to solve the world's most critical challenges. From construction sites to transportation hubs, our work tangibly improves how people live, build, move, and grow. You'll work on projects that truly matter: Our purpose-driven culture means you'll be helping to build and deliver solutions that make work faster, safer, and more sustainable for millions of people worldwide. Our impact is tangible, from connected machines that save fuel to data-driven insights that reduce waste. Collaborate with like-minded people: Our strong internal culture is a "hidden gem". You will work with a collaborative, supportive team that shares your purpose and fosters a genuine sense of belonging. We're a company of "visionary pragmatists" who think boldly and build things that work. Be an owner: Trimble thrives on individuals who take initiative and embrace ownership. You'll find an entrepreneurial spirit where success is often "self-authored," empowering proactive "doers". Customer Experience Operations, Salesforce, Artificial Intelligence, Business Operations, Change Management, System Integration, Service Cloud, Data Governance, Process Automation, SaaS Compensation: Trimble provides the following compensation range and general description of other compensation and benefits that it in good faith believes it might pay and/or offer for this position. This compensation range is based on a full time schedule. Trimble reserves the right to ultimately pay more or less than the posted range and offer additional benefits and other compensation, depending on circumstances not related to an applicant's sex or other status protected by local, state, or federal law. Hiring Range $99,600.00-$137,000.00 Pay Rate Type Salary Bonus Eligible? Yes Commission Eligible? No Benefits: Trimble offers comprehensive core benefits that include Medical, Dental, Vision, Life, Disability, Time off plans and retirement plans. Most of our businesses also offer tax savings plans for health, dependent care and commuter expenses as well as Paid Parental Leave and Employee Stock Purchase Plan. If this position is identified above as co