Senior Manager, Lifesaving Programs - Los Angeles, CA

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Location: 1845 Pontius Ave, Los Angeles, CA 90025 (Relocation assistance may be available) Hiring Range: This position's hiring range is anticipated to be $100,000 to $120,000 annually, depending on experience, plus great benefits. Interviews will occur weekly until the position is filled. Position Summary: Lifesaving Programs Senior Manager is a key leader responsible for the daily functions, efficient operations and growth of lifesaving programs including shelter partnerships, neonate nursery, medical team, and the care and enrichment for all pets at our lifesaving centers. This is a director-level position which oversees multiple managers and teams. Lifesaving Programs Senior Managers work with their leadership to oversee strategic expansion and engagement of community for the success of Best Friends Animal Society's mission and vision. They serve as the program leaders to achieve objectives and function with a high degree of autonomy. Culture Statement and Responsibility: We value attitude over aptitude, and we treat Kindness as a discipline because it is paramount in our culture along with our other Guiding Principles. Culture is how we talk to and treat ourselves and one another, it's how we generate and respond to change , it's how we plan and make decisions, it's how we do what we do. Essential Duties and Responsibilities: Treat people around you as our most valuable resource by leading with Kindness and Compassion in all your actions, build trust by demonstrating authenticity and following through on your commitments, encourage self-care and work-life balance through your own example, and work to build strong relationships with your team by creating communication loops to share and receive honest feedback. You are responsible and accountable for the culture of your team. Strategy & Leadership Lead by example through direct and impactful personal and organizational contributions towards Best Friends' no-kill goal; act with urgency and efficiency on behalf of animals still at risk of being killed in shelters across the region and the country; develop and maintain a comprehensive knowledge of Best Friends' mission, programs and strategic direction to guide and support managers and teams throughout the year. Following the divisional OGSPs, work with Director and/or Senior Director to develop annual lifesaving center goals and metrics integrating operational work to direct impact of shelter conversions. Review department progress to goals routinely and maintain ongoing review of operations as necessary providing feedback to department managers to ensure lifesaving center goals and metrics are achieved. Oversee division and departmental budgets including managing expenses, revenues, and reporting on result; oversee the physical facilities, equipment procurement and management of supplies, inventory, and building upkeep; participate in capital improvement project planning. Promote and oversee community-first strategies, engaging volunteers, community members, and other stakeholders at the highest level; purposefully and thoughtfully create an environment where Best Friends is the best place to work for a career in animal welfare, providing opportunities for growth, and for maximizing individuals' lifesaving impact. Lead human resource matters in conjunction with the Human Resources and Employee Relations departments regarding staff selection, management, development, and retention; oversee headcount controls and position creation or realignment; build individual capabilities and capacity through performance measurement, goals setting, reporting and analysis. Operational Productivity Lead teams and volunteers to oversee, coordinate and conduct daily lifesaving & care such as direct intake, pathway planning, feeding, cleaning, walking, and medicating animals housed or transported within Best Friends' vehicles, buildings, or facilities with the goal of utilizing volunteers to the greatest extent possible to expand Best Friends lifesaving capacity. Work with Director and/or Senior Director to routinely evaluate onsite animal capacity and determine lifesaving needs for shelter conversions: develop and improve program efficiency to increase placement opportunities; routinely audit length of stay trends and reporting in Lifesaving Center animal population and work with all Lifesaving Program managers to expedite placement for long-stay animals. Oversee department managers and supervisors ensuring priority focus on creating a welcoming and engaging environment at the Lifesaving Center and it's offsite events and activities to enhance overall visitor satisfaction and support Best Friends Animal Society's mission; provide superior customer service to all visitors and use each interaction as opportunity to develop and engage individuals to support the organizational goals for constituent journey development. Work with program managers in conjunction with the Community Programs teams develop strategies fo