Director, Country Operations Management

About the role

JOB SUMMARY The Director of Country Operations Management will provide managerial oversight to Country (study) Operations Manager (CsOM) colleagues in their respective groups and their associated deliverables within and across that Region and Therapeutic area. The Director of Country Operations Management is responsible for talent development of colleagues, preparing Country (study) Operations Managers to deliver on studies. They are accountable to ensure all assigned direct reports are appropriately trained. They are accountable to ensure Country (study) Operations Managers are following Pfizer Standard Operating Procedures (SOPs) and providing leadership and appropriate oversight to the Regional/Country Operations Team. They are accountable to ensure that Country (study) Operations Managers are delivering according to agreed plans and to ensure appropriate proactive escalation of risks and deviations to plans, and that any asset/region/country level strategies are appropriately implemented. The Director of Country Operations Management will leverage performance data, e.g. operational metrics, study plan variance and trend reports to drive the business and support the oversight and management of both the Country (study) Operations Manager They will also interface with FSP managers to resolve issues and escalate resource concerns. The Director of Country Operations Management is a Subject Matter Expert (SME) on Global Country Operations processes and works with their Country Operations Regional Group Lead to facilitate the sharing of therapeutic/functional area expertise and best practices within their group and where applicable across the Global Country Operations organization. They may sponsor, lead or represent Global Country Operations on cross-functional cross-departmental or enterprise level work streams that influence senior management and have an impact on business direction. They will interface with various stakeholders across the organization including but not limited to Asset DSMs, Clinical Study Group Leads, DCSOs and other leaders within Global Country Operations to ensure appropriate issue resolution/escalation and healthy stakeholder relationships. They are accountable for building and ensuring functional area expertise and technical operations management expertise for their group of direct reports through recruitment and talent development/management of staff and the development of training strategies to enhance Global Country Operations. JOB RESPONSIBILITIES Line Management of Country study Operations Managers - Actively develops and retains talent through providing focused career development, performance management, and an inclusive culture - Responsible for the development and adherence to consistent harmonized processes and high-quality clinical trial deliverables for clinical projects - Create, maintain and assume accountability for a culture of high quality and customer service using tools to facilitate communication, transparency of operations, clarity of workload balance, and alignment within and across functional lines - Support and continuously evaluate and evolve the Country study Operations Manager role to add value and efficiencies to internal study management - Work with other cross functional lines to improve processes and important quality aspects of studies including site selection, recruitment and retention practices, Significant Quality Event (SQE) process, etc. to simplify processes and ensure quality in the studies - Work with sourcing partner/resourcing lead to ensure provision of technically trained Country study Operations Managers per sourcing strategy - Liaise with Functional Service Provider Line Managers on ensuring accountability and performance for their CsOMs Subject Matter Expertise: In strong collaboration with other colleagues or functions (peers, project leads, and group leads): o Leads cross departmental initiatives o Implements strategies to ensure consistent processes o Leads and/or participates in specific process improvement initiatives; monitors and reports on implementation progress as appropriate o Provides expertise on the study management related SOPs and serves as a Global Country Operations SME on BPIs and SOP development/update projects. Proactively shares best practices across CD&O. The DCOM may assume Asset-Level responsibilities within their assigned portfolio taking accountability for delivery of studies conducted under that program The DCOM may have regional level responsibilities including but not limited to resourcing of countries within their regions, escalation pathway for region, DCSO liaison QUALIFICATIONS / SKILLS Training and Education Extensive global clinical trial/study management experience Working knowledge of GCPs, monitoring, clinical and regulatory operations BS or MS/PhD - with significant relevant experience Prior Experience