Manager, Project Management - Card Technology Partnerships (Hybrid)

External

Capital One · Richmond, VA

Part-timeHybridToday

Data AnalysisDocumentationLeadershipProcess ImprovementRisk ManagementSQL

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About the role

As a manager in Partnerships Tech and Operations, you will be responsible for engaging with leaders across U.S. Card and supporting LOBs as well as leaders from our external partners to develop, drive and deliver both technical and operational intent while maintaining the highest levels of well managed excellence. The Manager will be responsible for independently leading and overseeing BAU well managed activities, delivery of new technical and operational intent and management of intent changes. The Manager will also be responsible for identifying continued improvements and establishing well managed processes, driven by insights, across both vertical and horizontal teams.

Responsibilities

Relationship Management

Build deep relationships and understand the motivations and heart of our clients

Represent client perspective with internal teams and COF perspective with the client

Ability to interact and communicate clearly and effectively across a diverse range of stakeholders

Create and deliver effective presentations and communications; guiding and influencing discussions and decisions

Collaborate cross-functionally to provide strategic and tactical thought leadership to effectively drive results

In partnership with stakeholders, prioritize intent with the most business value and ensure flawless delivery

Project Management

Develop new intent with a focus on documentation and audit readiness

Manage multiple tasks and projects in a fast-paced and changing environment

Ability to quickly understand business needs and translate these needs into end-to-end solutions (e.g., business requirements, tech specs, test cases / resources)

Demonstrate a working knowledge of APIs, middleware, and network integrations to effectively manage complex troubleshooting efforts across multiple platforms and technical disciplines.

Utilize SQL to drive data-driven solutions and insights, ensuring that technical specifications and end-to-end solutions are grounded in accurate data analysis.

Oversee the lifecycle of external partner data sharing, including the management of file interfaces, PGP keys, and public key refreshes to ensure secure and uninterrupted business operations.

Assimilate information and requirements from a variety of sources into one comprehensive view

Manage scope to balance resources and time to ensure deliverables are met

Communicate status and escalations appropriately and timely with all stakeholders

Identify obstacles early and work closely with teams to find creative solutions

Process Management

Review processes and intent end-to-end, through the eye of the business, customers and other key stakeholders, and deliver well-managed products flawlessly

Deliver our well-managed agenda with an eye toward continual process improvement, driving horizontal scale and optimization

Proactively shares learnings across the team

Develop data driven solutions to optimize customer experience

Recognize and implement automation opportunities

Manage complex troubleshooting efforts that cross multiple platform, technical disciplines and teams

Provides integrated and consistent operations support and well-managed oversight across the Card Partnerships business

An Ideal Candidate Possesses:

Builds strong relationships, collaborates and influences across levels and functions, and delivers great results through others

Excellent communication skills to engage intent owners across a variety of levels and experience

Asks the tough questions and challenges the status quo

Is technologically fluent (or conversational) - need to be able to facilitate technical conversations across internal and external stakeholders

Possesses an understanding of the technical stack, including how APIs and middleware facilitate communication between internal systems and external partners.

Maintains a strong focus on operational risk by proactively managing security protocols such as PGP key rotations and verifying the integrity of network integrations.

Thinks strategically, understands the big picture but is also able to execute flawlessly with close attention to detail

Strong problem identification, resolution and analytical abilities

Solves complex problems and drives action across the organization

Is a good decision maker, and able to bring a healthy, balanced approach to business with a strong customer focus

Thinks end-to-end and puts the customer first

Understands regulatory and operational risk

Has a risk management and control

Manager, Project Management - Card Technology Partnerships (Hybrid)

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