Enterprise-Scale Transformation in a Complex Environment
Lead the rationalization and modernization of a fragmented BSS/OSS and customer systems landscape, balancing business continuity, operational reliability, and transformation velocity.
Establish a clear target architecture and roadmap that reduces duplication, improves interoperability, and enables scale.
Drive post-M&A integration at speed, creating repeatable patterns to incorporate new platforms, products, and capabilities.
AI-Enabled Operating Model & New Ways of Working
Introduce and scale AI-native development and operations, embedding automation, intelligent workflows, and decision support across the lifecycle.
Champion product-based delivery models, spec-driven development, and cross-functional alignment anchored in shared artifacts, not meetings.
Improve developer productivity, speed to market, and quality through modern engineering practices and tooling.
End-to-End Customer Lifecycle Ownership
Own the technology ecosystem enabling acquisition, onboarding, provisioning, billing, servicing, and retention of business customers at scale.
Reimagine the enterprise customer journey by reducing friction, eliminating failure demand, and improving time-to-value across the customer lifecycle.
Align systems of engagement and systems of record to deliver a consistent and seamless customer experience across channels and products.
Business Partnership & Strategic Influence
Partner with Product, Operations, and Business leaders to define and execute technology strategies directly tied to revenue growth, CX outcomes, and cost-to-serve reduction.
Influence across organizational boundaries to break silos and align on shared priorities, particularly in highly interdependent domains.
Communicate clearly with executive leadership, translating complex technical tradeoffs into business impact and decisions.
Platform & Innovation Acceleration
Build a modular, platform-oriented architecture that accelerates the launch of new services, bundles, and enterprise capabilities.
Enable converged connectivity and service innovation across small business, mid-market, enterprise, and government segments.
Drive reliability, scalability, operational discipline, and resiliency at Comcast-scale volumes and complexity.
Required Experience
15+ years of progressive technolo
Benefits
Vision insuranceRemote work options
Additional Information
Make your mark at Comcast -- a Fortune 30 global media and technology company. From the connectivity and platforms we provide, to the content and experiences we create, we reach hundreds of millions of customers, viewers, and guests worldwide. Become part of our award-winning technology team that turns big ideas into cutting-edge products, platforms, and solutions that our customers love. We create space to innovate, and we recognize, reward, and invest in your ideas, while ensuring you can proudly bring your authentic self to the workplace. Join us. You'll do the best work of your career right here at Comcast. (In most cases, Comcast prefers to have employees on-site collaborating unless the team has been designated as virtual due to the nature of their work. If a position is listed with both office locations and virtual offerings, Comcast may be willing to consider candidates who live greater than 100 miles from the office for the remote option.)
Job Summary
Comcast Business is at an inflection point, scaling into larger and more complex enterprise and global markets while operating a diverse technology landscape shaped by years of growth, acquisition, and evolving customer demands.
We are seeking a Senior Vice President, CIO - Comcast Business IT to modernize and simplify a large-scale technology ecosystem into a cohesive, AI-enabled, and customer-centric platform capable of supporting the next phase of Comcast Business growth.
This leader will operate in a highly matrixed environment where success depends less on authority and more on influence, alignment, and the ability to drive change across organizational and system boundaries. The mandate is to modernize how we build, operate, and evolve technology while introducing AI-enabled ways of working, product-centric operating models, and modern engineering practices at scale.
The CIO will be accountable for reimagining the end-to-end customer lifecycle technology stack to enable faster growth, lower cost-to-serve, and materially improved customer experience across all Comcast Business segments.
This leader must simultaneously drive transformation while ensuring operational stability, resiliency, and execution excellence across a highly scaled production environment supporting mission-critical business operations and customer experiences.
Comcast Business has invested heavily to lead in connectivity and services. The next phase of differentiation will come from how seamlessly customers can buy, activate, consume, and manage those services, and how efficiently and reliably we operate behind the scenes at scale.
Job Description
Comcast · Philadelphia, 1800 Arch St, PA