Develops, implements, and maintains processes and procedures related to DCIM monitoring, asset tracking, and infrastructure con trols.
Independently audits, reconciles, and validates equipment inventory, ensuring data accuracy and compliance with University standards.
Analyzes environmental monitoring data and system alerts; tro u b l e shoots irregularities and implement corrective actions.
Updates environmental system firmware and configures IP addresses in accordance with DCIM protocols and en ter prise infrastructure standards.
Designs and improves documentation workflows related to equipment lifecycle management.
Records and validates all equipment changes, ensuring operational records accurately reflect infrastructure state.
Monitors and maintains operational integrity of servers, storage systems, application infrastructure, and peripheral equipment.
Executes recovery procedures, system restorations, and infrastructure remediation activities as required .
Participates in backup validation processes and supports emergency response solutions.
Gui d es analysis of operating records such as equipment performance metrics and capacity reports.
Acts as a technical resource for junior staff and cross-functional teams.
Develops and manages standardized intake procedures for newly received equipment across multiple campus locations.
En ters and validates detailed equipment records within DCIM.
Coordinates with vendors and stakeholders to ensure secure and accurate receipt of infrastructure components.
Evaluates discrepancies and resolves inventory conflicts independently.
Oversees equipment staging, packing, palletizing, labeling, and shipping to ensure compliance with operational and security standards.
Coordinates with shipping vendors and in ter nal teams to ensure proper documentation and chain-of-custody procedures.
Ensures all outbound ma terials are accurately tracked and documented within DCIM and ticketing systems.
Plans and executes cabinet relocations and infrastructure reconfigurations aligned with project requirements.
Installs, upgrades, and replaces PDUs, RDHx units, and related power infrastructure while minimizing downtime.
Modifies cabinet configurations and peripherals to meet evolving infrastructure needs.
Evaluates power capacity and spatial utilization to recommend improvements.
Installs, removes, fabricates, and tests fiber and copper cabling according to project requirements.
Ensures proper labeling and documentation in accordance with infrastructure standards.
Tro u b l e shoots connectivity issues related to physical network infrastructure.
Maintains secure and operationally compliant data cen ter spaces.
Monitors environmental conditions and responds to anomalies.
Identifies and implements improvements to workspace organization and safety protocols.
Independently plans and prioritizes operational tasks in accordance with data cen ter schedules.
Submits, reviews, and closes change management tickets with proper documentation.
Travels between campus data cen ter s and occasionally to University of Illinois, Champaign.
Communicates effectively with in ter nal teams, vendors, and clients.
Follows and reinforces safety, compliance, and security protocols.
Evaluates, tro u b l eshoots, and resolves complex problems.
Gui d e s analysis of operating records such
Benefits
Vision insurance
Additional Information
Department
OPS ITS - Computer Operations
About the Department
ITS collaborates with campus partners to support the mission of the University of Chicago through the consistent delivery of high-quality solutions and services. We provide secure, stable, and reliable infrastructure and applications to support the mission of the University. We support and enable faculty research and teaching with the effective use of technology. We simplify the technology experience for faculty, students, alumni, and staff, and we ensure technology is mobile-friendly and accessible. We identify, manage, and mitigate the technology risks of the University.
Job Summary
The Data Center Technician is responsible for independently supporting and optimizing daily operations across the University's enterprise data center environments. This role requires in-depth technical knowledge of Data Center Infrastructure Management (DCIM), hardware lifecycle management, environmental systems, networking infrastructure, and operational controls. Operating under limited supervision, this position evaluates, troubleshoots, and resolves complex technical and operational issues affecting data center systems and infrastructure. The Technician develops and improves operational processes, ensures compliance with infrastructure standards, administers system-level controls, and serves as a technical resource to internal teams and clients. This role requires independent decision-making, the authority to plan and prioritize operational tasks, and accountability for maintaining system integrity, security, and reliability across multiple campus data center environments.
Uchicago · 6045 Kenwood Building