Support Inbound Customer Needs: Handle inbound requests and technical troubleshooting, ensuring that customers' issues are addressed swiftly and efficiently
Onboard Customers: Guide new customers through end-user customization and adoption processes, facilitating a seamless transition to the platform
Monitor Engagement: Track customer health scores, usage reports, and engagement rates to proactively identify opportunities for improvement
Steward Feedback: Collect and communicate customer feedback to internal teams, ensuring that insights are used to improve product offerings
Build Customer Relationships: Develop and nurture strong relationships with end users to enhance retention and promote long-term engagement
Identify Growth Opportunities: Leverage research and customer insights to uncover potential opportunities for account growth, providing recommendations to internal teams to support strategic expansion efforts
Requirements
1-2 years of professional experience in customer success, sales, business development, account management, or marketing, including internship and externship roles
B.A/B.S preferred
Excellent communication skills and client service ethic
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About Us.
POLITICO illuminates the forces shaping global power. Since 2007, we have delivered intelligence that anticipates tomorrow's headlines, not reports on yesterday's news. As politics has increasingly become the defining force of our era, our work has never been more vital.
These bets have made POLITICO the most successful digital news startup of its generation and the indispensable resource for leaders who shape the future. Today, we are a rarity in media: a growing, profitable, and sustainable news organization.
Posting date:
2025-12-29 Title:
Customer Engagement Specialist
Benefits
Health insurance
Additional Information
Job Description:
POLITICO is looking for a Customer Engagement Specialist to support our POLITICO Pro and E&E News subscribers. This role is a part of the Customer Success function of Professional Subscriptions business but collaborates equally with our Account Management team. Our Customer Engagement Specialists are focused on maximizing the customer experience by providing exceptional inbound support and executing on outbound engagement to enhance product adoption and account health .
POLITICO's subscription services, POLITICO Pro and E&E News, arms policy professionals with in-depth policy reporting and a portfolio of tools they need to get the job done. Almost 30,000+ policy professionals rely on POLITICO's subscriptions services to help them stay informed quickly, act confidently, and communicate effectively.
POLITICO's Professional Subscriptions team embodies POLITICO's culture, which is defined by grit, total integrity, and a prioritization on innovation. Our Customer Engagement Specialists help policy professionals succeed and are the front lines for driving revenue retention and adoption of our ever-changing product.
This position is based out of our HQ in Arlington, VA.
Politico · Arlington, VA