Project Manager, Customer Operations

About the role

We're looking for a project manager who thrives in ambiguity, moves fast with incomplete information, and brings structure when it's necessary. Sitting at the intersection of project management, program coordination, portfolio strategy, and delivery execution, this is a unique individual contributor role crafted for someone who gets energy from wearing multiple hats and solving tough, cross-functional challenges. This role will be deeply embedded in Customer Operations - including Customer Care, Risk, and Payment Operations - and will play a key part in shaping how work gets done across these functions. You'll help build and maintain a scalable portfolio of initiatives, drive process improvements, and bring clarity to complex, fast-moving efforts. There will be no one-size-fits-all playbook. Instead, you'll partner closely with customer operations, product, engineering, operations, and compliance teams to bring clarity, momentum, and outcomes to highly fluid, complex initiatives. From untangling dependencies across cross-functional teams to stabilizing fast-moving programs mid-flight, you'll help drive the work that doesn't always have a clear owner - but is essential to our success. It is a highly visible role with a clear focus on improving the quality, velocity, and accountability of work between cross-functional teams by acting as a "force multiplier" for customer operations initiatives. This role demands a blend of strategic thinking, customer operations exposure, and strong project management skills, with success defined by your ability to apply critical thinking, attention to detail, a big-picture mindset, and influence across key stakeholders. If you love working in the gray, bringing a calm mind to chaos, and naturally aligning teams toward a common goal, we want to meet you!