Provide L2/L3 application support for Java-based Amex GBT mid and back office systems
Monitor system health, performance metrics, and proactively identify potential issues
Troubleshoot and resolve production incidents, bugs, and performance bottlenecks
Perform root cause analysis and implement permanent fixes for recurring issues
Maintain system documentation, runbooks, and knowledge base articles
Monitor applications deployed on AWS ROSA (Red Hat OpenShift Service on AWS) and EC2 instances
Manage and optimize PostgreSQL database performance, queries, and maintenance tasks
Support microservices architecture and inter-service communication troubleshooting
Coordinate with development teams for application deployments and releases
Participate in on-call rotation and provide 24/7 support coverage
Implement bug fixes and minor enhancements using Java and Spring Boot
Develop monitoring scripts, automation tools, and support utilities
Collaborate with development teams on system improvements and optimization
Support testing activities and validate fixes in various environments
Assist in capacity planning and performance tuning initiatives
Requirements
Bachelor's degree in technology with minimum 5 years of experience in Java application support or development
Strong proficiency in Java 8+ and understanding of JVM internals
Solid experience with Spring Boot framework and Spring ecosystem
Hands-on experience with PostgreSQL administration, query optimization, and troubleshooting
Working knowledge of AWS cloud services, particularly EC2 and ROSA (Red Hat OpenShift Service on AWS)
Understanding of microservices architecture and distributed systems troubleshooting
Proven experience in application support, production incident management, and system monitoring
Strong analytical and problem-solving skills with attention to detail
Experience with log analysis and debugging techniques and Knowledge of Linux/Unix systems administration
Experience in travel industry or TMC operations support and familiarity with additional AWS services (CloudWatch, RDS, Lambda, S3)
Experience with monitoring tools (Prometheus, Grafana, ELK stack, Splunk) and Knowledge of containerization technologies (Docker, Kubernetes/OpenShift)
Understanding of CI/CD pipelines and deployment processes and experience with message queuing systems (RabbitMQ, Apache Kafka)
ITIL framework knowledge and incident management processes and scripting skills (Shell, Python, or similar)
Java 8+, Spring Boot, Spring Framework, PostgreSQL, Redis, RESTful APIs ,AWS ROSA, EC2, Docker, OpenShift, Monitoring - CloudWatch, Prometheus, Grafana, Version Control: Git, GitLab/GitHub, Build Tools: Maven, Gradle
Strong communication skills for incident coordination and stakeholder updates and ability to work under pressure and manage multiple priorities
Customer service mindset with focus on business impact and collaborative approach to working with cross-functional teams
Continuous learning attitude and adaptability to new technologies and strong documentation and knowledge sharing practices
Must be willing and able to work in 2nd shifts (3:00 PM IST to 12:00 AM IST) and occasional weekends as required.
The candidate must be willing to work in App Support project
Must be willing to work from Bangalore office location minimum 3 days in a week.
Location
Bangalore, India
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family .
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
A ll applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
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Benefits
Health insuranceFlexible scheduleParental leave
Additional Information
Amex GBT is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
Travelhrportal · Bangalore, India