Student Services Officer

About the role

It's fun to work in a company where people truly BELIEVE in what they are doing! We're committed to bringing passion and customer focus to the business. Student Financial Services: - Provide prompt respond and service to students related to financial services - Inform accurate financial info to customer (verbal and written) - Ensure overall Financial Services to customer comply with valid regulation and procedure - Verify payment amount value, date, and payment type with current data and payment receipt info - Receive student's application for scholarship and collect the request - Provide info related to tuition payment amount for students on academic leave period and process re-activate student status - Provide info related to academic leave process to students and required forms - Receive other academic related and manual tuition payment process. Register the payment data based on related payment type - Sort student payment data receipt according to student ID and payment type. Record and summarize payment data - Receive, record, and distribute student request for financial service to related area - Provide and maintain documentation for all transaction and other financial services activities Student Document Services: - Receive and prepare all necessary documents required for the student services process - Distribute student documents (e.g. graduation documents, etc.) - Receive and check document completeness from internship project and final project (soft cover & hard cover) Student Information Services: - Respond to all questions from students / stakeholders and provide solutions within related work scope and responsibility - Maintain and update records of customer transactions - Prepare and distribute announcements related to student services activities - Update knowledge related to current policy / information that implemented in BINUS University Student Request Services: - Receive, analyze, and follow up all student requests (e.g. reactive process, academic leave process, etc) - Maintain and update record of documentations related to student request process Student Registration Services: - Conduct briefing related to student registration activities (e.g. KRSS, KRS, compact semester, specialization course, etc) - Receive and follow up student request related to registration process - Maintain and update records of all student requests Stakeholder Inquires Respond : - Respond promptly to students/other stakeholders inquiries through CRM, email, phone or send it directly to related parties - Monitor all inquiries using CRM - Follow up and direct the pending and unresolved inquiries to the related parties - Handle and resolve all stakeholder inquiries based on service level agreement (SLA) - Obtain and evaluate all relevant information to handle inquiries and complaints - Maintain and update record details of inquiries, comments and complaints - Maintain and update record details of actions taken - Manage related administration - Communicate and coordinate with internal departments Management Support Activities: - Provide Report to direct Supervisor - Suggest improvement process related to activities in area of responsibilities (especially related to time concern, effort and cost) - Perform activities related to Quality Management System - Perform additional tasks related to key responsibilities as required by Direct Supervisor Education Requirement: - Minimum Bachelor Degree Work Exposure/ Experience: - Minimum 2 years of working experience Special Skills/Certification : - Customer Service Management If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! Not the right fit? Let us know you're interested in a future opportunity by clicking Introduce Yourself in the top-right corner of the page or create an account to set up email alerts as new job postings become available that meet your interest!

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Company Intel

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