Cash Allocation Manager

Benefits

Additional Information

Who are we? Howden is a global insurance group with employee ownership at its heart. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mindset, and our strength lies in our ability to collaborate as a powerful international team comprised of 24,000 employees spanning over 56 countries. People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down headhunters for years. Whatever your priorities - work / life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. Role: Cash Allocation Manager (CAM) Location: Hybrid Charlotte, North Carolina Who are we? Howden is a collective - a group of talented and passionate people all around the world. Together, we have pushed the boundaries of insurance. We are united by a shared passion and no-limits mind-set, and our strength lies in our ability to collaborate as a powerful international team comprised of 20,000 employees spanning over 100 countries. Our people are our biggest asset as well as our largest shareholder group and are everything that makes us unique; our inclusive culture, the quality service we offer our clients, and our continued growth, all come from our people-first approach. There's no such thing as individual success. We all need to play our part, contributing our skills and experience to make a true difference. That's Howden. Why work at Howden? We have always been employee-owned and driven by entrepreneurial spirit. Right from the beginning, we've focused on employing talented individuals and empowering them to make a real difference to the company, whilst building successful and fulfilling careers at the same time. Simply put, we hire talented specialists and give them what they need to make a difference for clients. Always have, always will. People join Howden for many different reasons, but they stay for the same one: our culture. It's what sets us apart, and the reason our employees have been turning down disappointed headhunters for years. Whatever your priorities - work/life balance, career progression, sustainability, volunteering - you'll find like-minded people driving change at Howden. What is the role? The Cash Allocation Manager will provide accounting administration services for designated business units within Howden Specialty LLC , ensuring operational excellence and compliance with company and group policies. This role delivers accurate and timely execution of cash matching, payment processing, account reconciliations, supporting Insurance Broker Accounting (IBA) operations. It serves as a key escalation point, managing account queries, delivering high-quality service and stakeholder coordination across markets, clients, and internal teams. The role leverages data‑driven reporting to guide execution priorities, contributes to cross‑functional initiatives, and ensures strict adherence to compliance, governance, and regulatory requirements. What will you be doing? Operational Responsibilities Ensure timely and accurate execution of cash matching, payment processing, and other technical transactions, with clear escalation protocols in place where required. Process IBA payment requests, complete cash matching, and reconcile accounts with markets and clients within agreed timelines. Forward Notices of Cancellation to relevant departments and actively drive follow‑through, including escalation where necessary. Resolve account and reconciliation queries efficiently and accurately. Provide operational support for U.S. Cashiering and Treasury activities as required; including approving payments and supporting with banking relationship escalations. Stakeholder and Client Relationship Build and maintain strong relationships with internal and external stakeholders, serving as an effective escalation point when needed; this includes supporting Private Client and Health & Benefits. Respond to business and customer requirements with agility, professionalism, and sound judgment, while upholding the highest ethical standards in all interactions. Reporting & Projects Maintain accurate, up‑to‑date system records and deliver accounting operations, KPI reporting, and management information. Use data‑driven insights to steer execution priorities, identify escalation needs, and communicate effectively through clear data storytelling. Lead assigned initiatives and actively contribute to cross‑functional projects. Perform account reconciliations with markets and clients, ensuring issues are identified, investigated, and resolved efficiently and accurately. Respond to account‑related inquiries promptly and in line with defined service standards. Compliance, Governance & Market Awareness Ensure compliance with company policies, procedures, and all applicable legal and regulatory requirements. Maintain accurate record