Lead and evolve the Legal Operations function, managing core areas such as outside counsel management, budget and spend analytics, legal technology, process improvement, change management, and vendor management.
Accelerate the implementation and adoption of our outside counsel panel, including performance tracking, relationship management, and cost optimization.
Partner closely with legal leadership to identify and implement innovative tools and practices that enable attorneys and legal staff to work more effectively and efficiently.
Develop and refine metrics and KPIs to measure performance, identify trends, and drive accountability across the legal department.
Manage the department's financial planning, including budgeting, accruals, forecasting, and spend reporting.
Support knowledge management, training, and process standardization initiatives across a global legal team.
Collaborate with IT, Finance, Compliance, and business operations to align Legal Ops strategy with enterprise goals.
Evaluate, implement, and strategically oversee legal technology solutions, such as e-billing, contract lifecycle management, and matter management systems.
Drive the adoption of legal technologies, including AI-driven platforms, to streamline workflows and enhance data-driven decision-making.
Requirements
6+ years of experience in legal operations, management consulting, or a related field; prior in-house legal department experience strongly preferred.
Proven success leading a legal operations function at scale-ideally in a global, matrixed organization.
Deep understanding of legal department operations, including outside counsel management, legal tech, e-billing, and process improvement.
Strong analytical and strategic thinking skills, with the ability to interpret complex data and drive decisions.
Effective communicator and collaborator across all levels of the organization.
Proven track record of successfully building and leading teams.
Familiarity with leading legal technologies and tools (e.g., CLM, eBilling, workflow automation).
Demonstrated experience developing metrics and dashboards for workload analysis.
Bachelor's degree required; JD or MBA a plus.
Why Join Us
We make financial services accessible to humans everywhere. Join us for what is next.
Salary
The base salary range is $160,000 - $190,000 USD per year, total on target compensation includes a base salary plus a variable target incentive that aligns with individual and company performance.
Benefits
Your United States - specific benefits include:Flexible Time offMedical, Dental and Life InsuranceTuition Assistance ProgramParental LeaveWestern Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately helHealth insuranceDental insuranceFlexible schedule
Additional Information
We are looking for a strategic and forward-thinking Director of Legal Operations to help take our legal function to the next level. This role is key to maturing our legal operations capabilities and delivering value across efficiency, innovation, and performance. You'll work with a legal team of 100+ professionals around the world, anchored at our headquarters in Denver, Colorado, and help shape how we deliver legal services in a fast-changing global environment.
Westernunion · Usa, CO