Credit Controller WCA-Private-Foreign

About the role

We provide meaningful careers that connect people with purpose. We are united by a common purpose of providing the best and safest care; and by our shared values of Care, Truth, Participation, Compassion and Dignity. Netcare invites you to be part of our journey. ROLE SUMMARY The hospital credit controller must be an organized and meticulous person who manage the credit control processes for both local and foreign patients, including Workmen's Compensation (WCA) admissions and private accounts. The Credit Controller will ensure that all outstanding payments are followed up on during patient in progress, payments are collected as required, and records are kept up to date, minimizing hospital debt and maximizing revenue collection. Role profile summary: The hospital credit controller must be an organized and meticulous person who manage the credit control processes for both local and foreign patients, including Workmen's Compensation (WCA) admissions and private accounts. The Credit Controller will ensure that all outstanding payments are followed up on during patient in progress, payments are collected as required, and records are kept up to date, minimizing hospital debt and maximizing revenue collection. KEY WORK OUTPUT AND ACCOUNTABILITIES DISRUPTIVE INNOVATION Administrative duties Ensure that all credit control processes adhere to as per standard operating processes and CSA compliance. Perform general administrative duties related to in hospital credit control, such as filing, record-keeping and updates on the SAP system, and follow ups with patients where required. Agree and Implement action plans to ensure continuous business process and quality improvements. Actively participate to optimise collections and contribute achieving hospital DSO. Provide a warm and friendly welcome to patients and visitors upon arrival and when addressing their inquiries. Answer incoming phone calls promptly and professionally. Address patient inquiries or concerns via phone and provide helpful information or referrals. Seamless patient journey: create an experience where all aspects of the patient journey are well coordinated, efficient and in a welcoming manner. This entails efficiently resolving patient inquiries, complaints, and any form of engagement, ensuring the patient feels supported and well-informed throughout the entire hospital admission process. Manage Hospital Credit Control Function Ensure compliance to Netcare's standard operating procedures applicable to credit control. Manage Hospital Credit Control for Private Patients: Coordinate with patients and persons responsible for the account to resolve any disputes, additional payments etc. Monitor private patient accounts for outstanding balances and initiate timely follow-ups for payments. Follow up on overdue accounts through phone calls, emails, or letters to ensure payments are made within specified terms. Obtain all necessary information from the doctor's room and complete estimations for reception manager and/or Finance manager to sign. Explain and discuss estimated costs letters with patients, retain copies on SAP system and manage related queries. Assist and address all patient and hospital queries regarding walk- ins. Download and print daily private patient PIP report, identify interim balances, make arrangements, and follow up with patient and/or person responsible for payment. Send interim accounts to patient / person responsible for account as per standard operating procedures. Ensure effective communication via the applicable applications i.e. email, SMS (Standard SAP text templates), etc. Adhere to patient privacy protocol in line with the Netcare standard operating procedure. Continuous follow up while patient is in hospital e.g. liaison with relevant parties (including escalation to Reception and Finance manager where risk is identified i.e. when funds are exhausted). Detailed updates on SAP scratch notes on any disputes, arrangements, follow ups, risks relating to private admission. Daily checking of accuracy on case, including but not limited to demographic information, billing accrual, patient information, person responsible information i.e. ID document scanned, correct contact details etc. Manage Hospital Credit Control for Medical Aid Patients: Upon admission, and where applicable, process journals i.e. Medical Aid co-payment write off, hospital discounts etc. based on approvals received from Hospital General Manager Ensure follow up on any co-payments during patients stay. Minimize financial risk by promptly addressing discrepancies or issues with co-payment collections and following up with patients or medical aid providers when necessary. Manage Hospital Credit Control for International (Foreign) Patients: Ensure the correct insurer has been captured. Validate Letter of Guarantees admitted under correct Insurance Provider on SAP system. Ensure daily validation of limit on Letter of Guarantee and engage with the relevant depar