Leads team that delivers configuration, testing, validation services and maintenance for Workday, our Human Resources Information System including, but not limited to, payroll, benefits, absence, compensation, talent acquisition, security, self-service, mobile, and integrations.
Drives issue resolution, enhancement solutions and prioritization in partnership with senior leaders, business and technology partners. Works closely with Workday vendor to handle day-to-day operations.
Partners and strategizes with leaders and internal customers to determine data and information needs, and the use of information to aid in making business decisions. Plans and supports current and new technology implementations.
Serves as Workday expert to provide customer support, analyze and resolve issues and errors, review reports, assess issue impacts and provide essential reporting for highly complex and confidential needs.
Partners with leaders and users to continuously improve service delivery. Responds to complex customer inquiries and supports the Associate Solutions Center for calls related to the system and certain processes.
Supports the deployment of feature releases and system maintenance, ensuring client requirements are met. Evaluates feasibility of system modifications and enhancements and consults with business partners for prioritization and implementation.
Leads associate management including performance, salary planning and administration, training and development, workflow and organization planning, day-to-day management, hiring and placement and disciplinary actions for direct and possibly indirect reports.
May perform other responsibilities and projects as assigned.
Reporting Relationships: Reports to the Associate Vice President, Human Resources Technology and Data Governance. Manages a team of HR technology professionals.
Typical Skills and Experiences:
Education: Undergraduate degree or equivalent experience in multiple subject areas such as insurance, technology, human resources or financial business processes.
Knowledge, Abilities and Skills: Demonstrated skills in leadership, influencing, educating, negotiating, decision making and strategy planning and development. Knowledge of human resources systems and other di
Additional Information
If you're passionate about becoming a Nationwide associate and believe you have the potential to be something great, let's talk. At Nationwide®, "on your side" goes beyond just words. Our customers are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.
We are seeking a dynamic leader who embodies adaptability, sharp critical thinking, and confident decision-making in a fast-paced environment. The ideal candidate leads with authenticity and purpose, fostering high levels of team engagement while building strong, trust-based relationships across stakeholders. This individual is not only a strategic thinker but also comfortable navigating ambiguity-quickly assessing complex situations and making sound, timely decisions that drive results. Familiarity with Workday, specifically payroll, compensation, benefits, time-tracking, and absence is preferred, paired with the ability to translate technical capabilities into meaningful business outcomes. Ultimately, we value a leader who inspires others, embraces change, challenges the status quo, and creates an inclusive, collaborative environment where people and ideas can thrive.
This is a hybrid work opportunity.
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Job Description Summary
Our Human Resources Operations & Technology team delivers process and technology solutions that drive operational efficiency and enable business success. We value highly-skilled, engaged and knowledgeable team members who thrive in a work environment of empowerment, continuous improvement and personal growth and development. If you are driven to innovate and optimize technology to attract, develop and retain the best talent in the industry, we want to know more about you!
As the Director, Human Resources (HR) Technology Consulting, you'll lead a team that provides services specializing in functional team consultation and ongoing design, deployment, and maintenance of the human resources information system.
Job Description
Nationwide · Ohio - Columbus, One Nationwide Plaza