Troubleshoot Complex DevSecOps Workflows : Analyze and resolve sophisticated issues across containerized systems, Linux environments, SQL platforms, and cloud‑native infrastructures. Provide root‑cause investigations that strengthen system reliability and enhance vulnerability management processes.
Deliver Expert Guidance on Secure SDLC Practices : Provide customers with proactive technical recommendations, best practices, and architectural guidance on open-source risk management, DevSecOps maturity, and secure development lifecycle adoption.
Enable Successful Enterprise Deployments : Lead technical onboarding, integration reviews, and solution design discussions to ensure customers implement scalable, secure, and efficient DevSecOps workflows powered by Black Duck.
Working a permanent EST time zone (IST 5.30 PM to 2.30 AM) as part of a 24x7 team.
What We Are Seeking
Requirements
Bachelor's degree in Computer Science , Engineering, or a related field.
Excellent communication skills - both written and verbal.
Jenkins, TeamCity, or other CI/CD tools, Git, Terraform .
Ability to read and debug code in one or more of the following: C/C++, C#, Objective-C, Java .
Solid understanding of Unix/Linux systems and scripting.
Preferred Skills & Experience (Nice to have)
2+ years of experience in complex technical support.
Familiarity with cloud platforms (AWS, GCP, Azure)
Open Source Software
Knowledge of relational databases (MySQL, PostgreSQL, Oracle, SQL Server) or search services (e.g., JVM memory analysis, CPU utilization).
Exposure to application security tools such as Coverity, Black Duck, Seeker, Fortify, Checkmarx, etc.
Understanding of open source licenses and application security best practices .
Additional Information
Black Duck Software, Inc. helps organizations build secure, high-quality software, minimizing risks while maximizing speed and productivity. Black Duck, a recognized pioneer in application security, provides SAST, SCA, and DAST solutions that enable teams to quickly find and fix vulnerabilities and defects in proprietary code, open source components, and application behavior. With a combination of industry-leading tools, services, and expertise, only Black Duck helps organizations maximize security and quality in DevSecOps and throughout the software development life cycle.
Are you a passionate engineer who thrives on solving real-world engineering challenges ? Do you enjoy diving deep into complex systems, debugging intricate issues, and helping top-tier developers build secure, high-quality software?
This is not a traditional support role as our Technical Support Engineers are problem solvers, trusted advisors, and technical experts . You'll work directly with some of the world's best engineering teams, helping them resolve sophisticated issues in their development environments using your programming and systems knowledge.
Blackduck · Bangalore, India