Implementation Manager, US

About the role

An Implementation Manager at Gigs is part technical partner, part product lead, part commercial strategist. You will own the end-to-end implementation of Gigs' platform for our customers - and you'll know that a technically successful go-live is only half the job. The other half is ensuring our customers can take what you've built and turn it into a product their own users love and pay for. Gigs powers a B2B2C motion: our customers are fintechs, HR platforms, and consumer tech companies who embed connectivity directly into their products. Your job is to make that work - not just at the API layer, but all the way through to the consumer experience that drives conversion, retention, and commercial success. You'll be the bridge between what was sold and what actually ships. This is a role for someone who has operated at the intersection of technical delivery and commercial outcomes before - someone who treats implementation as a commercial act, not just a technical one.

Responsibilities

• Lead customer implementations end-to-end. Own each implementation as a project - from scoping and kickoff through to go-live and beyond. You'll work directly with your customers' engineering and product teams, defining the right feature set, journeys, and architecture for their specific use case.
• Be the forward-deployed product lead. When a feature is blocking a launch, you'll identify it, articulate it, and work with both internal and external Product and Engineering teams to solve it. You're not just delivering a spec - you're helping shape what Gigs becomes.
• Build the playbook. We're still early. You'll create processes, templates, and frameworks that don't exist yet, and that future team members will build on. You're comfortable with that - in fact, you prefer it.
• Connect the commercial dots. Work closely with the BDM team to ensure implementations land the commercial outcomes that were promised in the sale. You understand conversion flows and what success looks like for the business, not just the implementation.

Requirements

• 5+ years in implementation, solutions engineering, or professional services at a high-growth B2B or SaaS company. Experience in fintech, payments, or developer-platform businesses is a strong signal.
• You understand B2B2C. You've worked in businesses where your customer's success depends on their customers' adoption - and you've felt the difference between a technically complete integration and a commercially successful one.
• You've built from first principles. You've had to make an engagement work with a client depending on you, no playbook, and no safety net. That experience often comes from consulting, found

Benefits

Additional Information

About Gigs At Gigs, we're building the operating system for mobile services-a platform that lets tech companies embed global connectivity into their products effortlessly. Just as Stripe lets any business add a payment button in seconds, Gigs empowers platforms to weave in connectivity-bridging the traditional world of telecom with modern tech. From fintechs launching mobile services to HR platforms offering work phone plans, we automate provisioning and remove telecom complexity. Our team of around 150 people across the US and Europe, backed by nearly $100 million in funding from Ribbit Capital, Google, and Y Combinator. As one of the fastest-growing tech companies, bringing together early-stage engineers, product builders, and business athletes from companies like Stripe, Airbnb, and Shopify. We're tackling deep technical and regulatory challenges to make connectivity truly seamless. If you're driven by curiosity, creativity, and the chance to shape the future of telecom, we'd love to hear from you. Things We Care About We are building in a highly complex space and tackling a massive problem. We want people who lean in when things get hard. Speed. We move and we ship. We set bold deadlines and treat every week like it matters. Ownership. If you see something broken, fix it. We don't wait for permission. Customer Obsession . Our customers' product is our product. Ambiguity. We're building frontier technology in a complex domain. You'll need sound judgement and good instincts to make decisions without complete information. First principles. We don't ask how things have been done before. We ask why they were done that way at all.

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