Asm Global · San Francisco, CAPrepare for this interview
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Legends Global, a leader is venue management and entertainment world wide. There is has an immediate opening for a Director of Operations, for Food and Beverage in our Hospitality Division at Moscone Center in downtown San Francisco. This role is responsible for leading the operations team and motivating both union and non-union staff to deliver exceptional customer service. Key responsibilities include overseeing efficient food and beverage operations while maintaining high standards of production, productivity, quality, and guest satisfaction. To be successful in this role, the ideal candidate will possess strong leadership skills and experience managing both front-of-house and back-of-house operations. This individual is expected to lead by example and support staff during busy, fast-paced event environments. Ultimately, this position ensures that events run smoothly and that guests have a positive and memorable experience. Essential Duties and Responsibilities Monitor and manage the department budget by implementing effective controls over food, beverage, and labor costs. Identify opportunities to increase profitability and create value by challenging existing processes, encouraging innovation, and driving operational improvements. Lead major events and oversee employees including managers, supervisors, and both union and non-union staff. Maintain and deliver exceptional levels of internal and external customer service. Maintain a strong presence on the floor during events to oversee execution and service delivery. Work closely with clients before and during events to ensure their needs and expectations are met. Collaborate with department leaders including Culinary, Sales, and Operations to strategically plan future events, develop new relationships, and create unique service offerings. Provide support and operational analysis to the General Manager regarding costs, challenges, and opportunities for improvement during major events. Oversee the overall Food & Beverage operation, including developing marketing ideas to promote business, reducing employee turnover, maintaining revenue and payroll budgets, and ensuring productivity goals are met while maintaining consistent quality. Lead staffing, training, and planning of all Food & Beverage activities to ensure efficient and effective department operations. Supervisory Responsibilities Food & Beverage Operations Managers On-Call Supervisors Union Catering Staff
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