PCoE Support Engineer

Responsibilities

• Provide Level 2 Platform support for enterprise infrastructure services including Cloud, Virtualization, Server, Database, Backup, Monitoring, and End-User Computing platforms.
• Monitor infrastructure health and respond to alerts and incidents.
• Troubleshoot and resolve infrastructure-related issues within agreed service levels.
• Perform routine operational activities, maintenance tasks, and system health checks.
• Execute approved changes following established processes and procedures.
• Support backup, recovery, patching, and compliance activities.
• Coordinate with internal teams, vendors, and service providers to resolve issues.
• Participate in major incident and problem management activities when required.
• Maintain operational documentation, knowledge articles, and support procedures.
• Contribute to continuous service improvement and operational excellence initiatives.
• Ensure effective communication and handover during shift transitions.
• Support infrastructure services within a 24x5 operational environment.
• Shift Requirements
• This is a shift-based role within a 24x5 support model, including:
• Day, evening, and night shifts
• Weekend and holiday coverage (as per rotation schedule)
• Strong requirement for effective handover communication between shifts
• Flexibility to adapt to rotational schedules across time zones
• Required Skills & Qualifications
• Technical Skills
• Strong understanding of:
• Microsoft Azure Infrastructure Services (Virtual Machines, Storage, Networking, Monitoring, Backup)
• Oracle Cloud Infrastructure (OCI) Compute, Storage, and Networking Services
• VMware vSphere, ESXi, vCenter, and Dell EMC vxRail Platforms
• Microsoft Hyper-V Virtualization
• Windows Server Administration (2016/2019/2022)
• Active Directory, DNS, Group Policy (GPO), and Access Management
• Citrix Virtual Apps and Desktops (CVAD)
• Azure Virtual Desktop (AVD)
• Linux Administration (Red Hat Enterprise Linux and Oracle Linux)
• Microsoft SQL Server Operations and Monitoring
• Oracle Database and Oracle E-Business Suite (EBS) Support
• Commvault and Metallic Backup Solutions
• Infrastructure Monitoring and Event Management Tools
• SSL/TLS Certificate Lifecycle Management
• IT Service Management Platforms (ServiceNow or equivalent)
• Hands-on experience with:
• Infrastructure monitoring and alert management
• Incident investigation and troubleshooting
• Service request fulfillment
• Basic server provisioning and decommissioning activities
• Patch coordination and compliance validation
• Backup monitoring and restore validation
• User access administration and permission management
• Infrastructure health checks and operational maintenance activities
• Change implementation following approved procedures
• Vendor and third-party coordination for issue resolution
• Perform L2 troubleshooting and issue resolution across multiple infrastructure technologies
• Analyze monitoring alerts, logs, and system events
• Escalate complex issues to L3 teams with appropriate diagnostics
• Support standard operational and maintenance activities
• Follow established operational procedures, runbooks, and support documentation
• Work effectively within a 24x5 support environment

Requirements

• 4-8 years of experience in Infrastructure Operations, Platform Support, Cloud Operations, or Enterprise IT Support environments.
• Experience working within a shift-based or 24x5 support model.
• Proven experience managing incidents, changes, and operational activities in enterprise environments.
• Automation and scripting knowledge
• Exposure to hybrid cloud environments
• Experience with enterprise monitoring platforms
• Understanding of infrastructure security and compliance frameworks
• Experience working with global support teams
• Salary range: 173,371 Ron - 221,388 Ron
• We offer all employees access to a dedicated recognition platform, empowering you to celebrate achievements, share appreciation and stay connected globally.

Benefits

Additional Information

We are looking for a PCoE Support Engineer to provide Level 2 Platform support across enterprise infrastructure services, ensuring the availability, stability, security, and performance of cloud, server, virtualization, database, backup, and monitoring platforms. The role is based in Bucharest and will be responsible for incident resolution, operational maintenance, change execution, and continuous service improvement within a 24x5 support environment.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at flsmidth? Share your experience