Customer Success Manager (FMCG & Retail)

About the role

Wiser Solutions is a suite of in-store and eCommerce intelligence and execution tools. We're on a mission to enable brands, retailers, and retail channel partners to gather intelligence and automate actions to optimize pricing, marketing, and operations initiatives, both in-store and online. As a Customer Success Manager, you'll drive success across the APAC region by empowering clients with data-driven recommendations to optimize their strategies. Requirements Scoping, communicating, and project managing customer deliverables. Serving as the primary contact for on-boarding, training, and day-to-day needs for your customer group. Be an advocate for all assigned customers by understanding their business and leveraging Wiser's solutions to help them grow. Capturing, documenting, quantifying, and communicating customer feedback and risk to the Sales, Marketing, Product, Operations and Leadership teams Assisting in the creation of communal resources and innovating efficient processes to surprise and delight our customers while aiding internal teams. Analyzing customer behavior inside & outside of our solutions in order to take action to improve customer engagement & retention. Leading frequent customer meetings & quarterly business reviews bolstered by proactively sourced data driven analysis. Working with customers and internal sales teams to grow (upsell and cross-sell) accounts, negotiating customer contracts and renewals, and collaborating with management to create corresponding amendments & statements of work. Proactively reaching out to customers to identify risk and assess gaps in value realization to therefore take mitigating action with the support of appropriate internal teams. Benefits Paid Time Off 401k Matching Retirement Plan Visa Sponsorship Originally posted on Himalayas

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