Albanymed · 1275 BroadwayPrepare for this interview
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Department/Unit: Patient Billing Service Work Shift: Day (United States of America) Salary Range: $46,215.00 - $60,080.00 The Albany Med Financial Counselor I position is responsible for providing customer service and financial counseling across the five main campus locations within the Albany Med Health System including 125 + practice locations. The role is also responsible for $65-70M in Self-Pay AR. This position will screen patients for financial assistance programs to minimize bad debt and enhance patient financial outcomes. Excellent customer skills required to interact with patients in a compassionate manner to ensure they understand their financial liabilities. This position assists in notifying patients of their financial responsibility, helping them understand their payment options, and collecting payments. Primary Job Responsibilities Provide financial counseling services regarding payment arrangements and financial assistance for uninsured or underinsured patients by phone or in person. Provide patients with application forms and explain required supporting documents needed. Works with internal and external entities to assist in obtaining Financial Assistance for patients (Patient Access, Patient advocates etc.). Review and process financial assistance applications for completeness using standardized checklists- this includes ensuring all necessary documentation has been received and accurately calculating patients' income level. Log and track submitted applications in the account management system, generating standard correspondence letters (e.g., application received, missing information requests). Maintain Financial Assistance work queues and ensure they are worked within expected time frame; this includes reviewing applications and documents uploaded via MyChart Maintain Cash Drawer for the unit at Saratoga Hospital. Maintain Financial Assistance materials supply and inventory. Proficient use of Epic, OnBase, and other platforms as needed. Ability to work independently and under time constraints and deadlines and with minimal supervision. Able to prioritize workload in an effective manner. Meet daily/weekly productivity standards with acceptable QA results. Other duties as assigned
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