Design and manage a positive, inclusive, and engaging workplace experience for employees and visitors
Act as the primary point of contact for workplace‑related needs, feedback, and service inquiries
Support workplace programs, amenities, and events that enhance employee satisfaction and collaboration
Regularly gather employee feedback and implement improvements based on insights and data
Facilities & Operations Management
Oversee day‑to‑day workplace operations including office services, cleaning, security, catering, and supplies
Partner with Facilities and Real Estate teams to ensure office spaces are functional, safe, and well‑maintained
Submit, track, and follow up on maintenance and repair requests
Conduct routine site inspections to identify issues and ensure facility standards are met
Coordinate space planning, move management, and office reconfigurations
Ensure compliance with health, safety, and building regulations
Vendor & Budget Management
Manage relationships with third‑party vendors and service providers
Monitor service quality and performance against SLAs
Assist with budget planning, cost tracking, and expense optimization for workplace services
Identify opportunities to improve efficiency and reduce costs without compromising experience
Workplace Strategy & Innovation
Support workplace strategy initiatives, including hybrid work models and evolving space needs
Stay informed on workplace experience trends, technology, and best practices
Collaborate with HR, IT, and leadership to align workplace design and services with business goals
Measure workplace effectiveness and recommend improvements
Visitor & Front‑of‑House Experience
Ensure a professional and welcoming front‑of‑house experience for guests and clients
Oversee reception services and visitor management processes
Maintain consistent branding and hospitality throughout the office
Requirements
Bachelor's degree in Facilities Management, Business Administration, Hospitality, or a related field (or equivalent experience)
5+ years of experience in workplace experience, facilities management, office operations, or a related role
Strong project management and organizational skills
Excellent communication, relationship‑building, and customer service skills
Experience managing vendors and service contracts
Proficiency with workplace tools, service platforms, and Microsoft Office
Experience supporting hybrid work environments desired
Certification in Facilities Management or Workplace Strategy (e.g., IFMA, IWFM) is preferred
Background in hospitality, corporate services, or employee engagement programs is a plus
Key Competencies
Employee‑centric mindset
Problem solving and continuous improvement
Attention to detail
Ability to manage multiple priorities in a fast‑paced environment
Financial and operational discipline
Physical & Work Environment
Primarily office‑based with regular interaction across the workplace
Occasional after‑hours support may be required for events or special projects
Benefits
$50,000 - $66,000Equal Opportunity Employer/Sex/Race/Color/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/AgeAbout Us | Our Culture | What It's Like to Work Here | Perks & BenefitsHealth insurancePerformance bonus
Additional Information
Sr. Administrative Assistant - 87DA7N
We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals - and to help others accomplish theirs, too. Join our team as we help shape the future.
Overview of the role: The Workplace Experience Manager is responsible for creating, managing, and continuously improving the overall employee experience within the physical workplace. This role ensures that office environments are safe, efficient, welcoming, and aligned with company culture, brand standards, and business objectives. The Workplace Experience Manager partners with Facilities, Real Estate, HR, IT, and external vendors to deliver high‑quality services that support productivity, engagement, and employee satisfaction.
Note: this is a part-time position (Mondays through Thursdays in-office).
Thehartford · Wayne, PA