Senior Director, Renewal Sales

Benefits

Additional Information

Sprinklr is the definitive, AI-native platform for Unified Customer Experience Management (Unified-CXM), empowering brands to deliver extraordinary experiences at scale - across every customer touchpoint. By combining human instinct with the speed and efficiency of AI, Sprinklr helps brands earn trust and loyalty through personalized, seamless, and efficient customer interactions. Sprinklr's unified platform provides powerful solutions for every customer-facing team - spanning social media management, marketing, advertising, customer feedback, and omnichannel contact center management - enabling enterprises to unify data, break down silos, and act on real-time insights. Today, 1,900+ enterprises and 60% of the Fortune 100 rely on Sprinklr to help them deliver consistent, trusted customer experiences worldwide. Job Description About the role... The Renewal Sales Director will partner with Sales and Customer Success to drive conceptualization and implementation of renewal strategies and secure sustainable renewal pipeline. The ideal candidate will have proven execution of building and leading a renewal sales team, partnering with multiple Sales leaders to develop the renewal strategy and key processes. Renewals are the life blood of a company's revenue stream, and the Renewals leader must be able to both focus on the achievement of Renewals targets while keeping a strong teaming approach in their engagement with Sales leadership. In this role you can expect to... Partner closely with Geo leaders on continually refining our Renewals strategy/process and engagement with Sales & Customer Success Ensure that Renewal policies, procedures and processes are understood and implemented consistently and cross-functionally Follow Corporate guidelines and forecast current / future quarter renewal opportunities accurately and on a weekly basis Partner with Sales leadership to ensure alignment in our go-to-market for Sales/Renewals Become an expert in Sprinklr products and solutions, often re-selling the value and identifying future expansion opportunities Provide role clarity for team members and link departmental goals to the larger organization and Corp Initiatives Create and deliver summaries of key performance metrics that help the Sales organization focus on Renewals execution & expansion, our customer's success and account planning for the Renewal Engage with field operations to establish effective analysis of trends and performance in order to continually identify greater efficiencies. and achieve operational excellence. Work closely with our Channels teams to drive growth and expansion via our partners Assist Sales, Renewals reps and/or leadership with Renewals negotiations & strategic discussions Lead cross functional initiatives in support of Renewals, collaborating closely with Sales, Operations, Customer Success and Finance You may be a good fit for our team if you have... 10+ years of progressive Leadership experience in Renewals, Sales and/or Customer Success, preferably in a SaaS environment 3+ years success leading a team of individual contributors and/or other managers Strong executive presence and ability to closely partner with multiple layers of the organization Strong financial/analytical background who is sales driven with a growth mindset Experience scaling teams in a hyper-growth environment Ability to adapt and plan on the fly and deliver on both the customer and organizational needs Strong communication (both written and oral), negotiation, and presentation skills Demonstrated focus on execution towards desired outcomes with a track record of success under pressure Experience creating employee-focused programs to drive engagement A strong understanding of enterprise software selling processes We focus on our mission : Sprinklr was founded in 2009 to solve a big problem: growing enterprise complexity that separated brands from their customers. Our vision was clear: to unify fragmented teams, tools and data - helping large organizations build deeper, more meaningful connections with the people they serve. Today, Sprinklr has a unified, AI-native platform for four product suites: Sprinklr Service, Sprinklr Social, Sprinklr Marketing, and Sprinklr Insights. Sprinklr is here to do three things: Lead a new category of enterprise software that we call Unified-CXM. Empower companies to deliver next generation, unified engagement journeys that reimagine the customer experience. Create a culture of customer obsession, with trust, teamwork, and accountability. We believe in our product : Customers who value exceptional customer experiences have what they need on our single unified platform, built with an operating system approach on a single codebase. That means that everything - and everyone - can work together to service, respond, sell, and market to customers on the channels they prefer. While Unified Customer Experience Management (Unified-CXM) as a category is just getting