Sr Collections Strategy Manager

External

Lendingclub · San Francisco, CA

Full-timeRemoteToday

A/B TestingExcelForecastingPythonRisk ManagementSQL

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About the role

We are looking for a strategic and analytical Sr Collections Strategy Manager to help drive stronger portfolio performance and better member outcomes through modern, data-driven collections strategies. This role will lead initiatives across collections strategy, portfolio analytics, experimentation, and process optimization while partnering cross-functionally to improve operational effectiveness and member experience. You'll play a key role in evolving how Collections operates by leveraging analytics, automation, and AI-enabled workflows to improve recoveries, reduce losses, and scale smarter decision-making.

Responsibilities

Design, implement, and optimize collections strategies across early-stage, late-stage, and recovery portfolios

Monitor portfolio trends, roll rates, cure rates, RPC, PTP, and other key collections performance metrics to identify risks and opportunities

Develop dashboards, reporting, and analytical frameworks using SQL, Python, Tableau, and other tools to support business decisions

Lead A/B testing and experimentation initiatives to improve collections effectiveness and member outcomes

Build segmentation and decisioning strategies that improve treatment personalization and operational efficiency

Partner cross-functionally with Operations, Product, Data Science, Risk, and Technology teams to improve collections workflows and tooling

Leverage AI to review documents, presentations, controls, and industry practices to identify opportunities and improve decision-making

Utilize AI capabilities to identify trends in data and suggest potential collections and portfolio strategies

Develop and enhance hardship and relief programs that balance member support with responsible risk management

Translate complex analysis into clear recommendations and actionable insights for technical and non-technical stakeholders

Support evolving products and servicing strategies by developing scalable, member-first collections approaches

About You

6+ years of experience in consumer lending, collections strategy, credit risk, portfolio analytics, or related financial services experience; bachelor's degree in a related field; or equivalent work experience

Strong experience developing and managing collections or credit strategies for unsecured consumer lending products

Advanced analytical skills with hands-on experience using SQL, Python or R, Excel, and BI tools such as Tableau or Qlik

Ability to analyze large and complex datasets to identify trends, quantify performance, and drive business decisions

Strong strategic thinking and problem-solving skills with the ability to balance member experience, operational realities, and portfolio performance

Experience leading initiatives with a high degree of ownership and improving team workflows or operational processes

Effective communicator who can simplify technical concepts and influence stakeholders across functions

Strong organizational and prioritization skills with the ability to manage multiple initiatives in a fast-paced environment

You apply AI to complex work, set standards for responsible use, and build new workflows to improve outcomes

Sr Collections Strategy Manager

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