Principle Process Executive-Reconciliations

Benefits

Additional Information

Management Level H Equiniti ('EQ') is a leading international provider of shareholder, pension, remediation, and credit technology. With over 6,000 employees, it supports 37 million people in 120 countries. EQ helps organisations to meet their regulatory requirements and undertake complex tasks, by combining specialist expertise with market-leading technology. Our technology platforms and solutions are used by 70% of the FTSE 100. EQ is owned by Siris Capital Group LLC, a US based private equity business. EQ's vision is to be the leading global share registrar, offering complementary services to its client base and our values set the core foundations to our success. We are TRUSTED to deliver on our commitments, COMMERCIAL in building long term value, COLLABORATIVE in our approach and we IMPROVE by continually enhancing our skills and services. There has never been a better time to join EQ. Role Principle Process Executive is responsible for all aspects of quality checking, complaint analysis, trend analysis and continuous improvement. Business Function EQ India Operations team work closely with the EQ Group functions across UK, US and Amsterdam to provide operations support to Shareholder Solutions, Pensions Solutions, Investment Services, Employee Benefit Solutions, KYC Operations, Customer Experience Centre, Reconciliations, and Innovation. This service is delivered from our offices in India based out of Chennai and Bangalore. Core Duties and Responsibilities Provide day‑to‑day oversight and control ownership Support training and knowledge transfer from US teams Act as escalation points and quality control leads Be client / stakeholder facing where required Work effectively to tight deadlines, managing priorities to ensure deliverables are completed accurately and on time. Maintain clear and effective communication with colleagues, stakeholders and management to support operational delivery and issue resolution. Demonstrate excellent verbal and written communication skills, producing clear, accurate and professional communications across operational and stakeholder interactions. Drive quality review activities and compile detailed data sets to support complaint analysis, trend identification and reconciliation‑related performance insights. Partner with the Quality Control & Workflow Manager to analyze quality metrics, identify performance gaps and deliver targeted coaching and best‑practice guidance to improve team efficiency. Investigate operational losses to determine root cause, apply corrective and preventive action (CAPA) methodologies and ensure all remediation steps are completed to prevent recurrence. Drive continuous improvement initiatives across reconciliation processes, enhancing accuracy, control effectiveness and end‑to‑end workflow quality. Conduct complaint reviews and trend analysis on recurring quality issues, implementing effective actions to reduce future risk and strengthen process stability. Support the training, coaching, and development of both new and experienced team members, ensuring the team maintains strong technical capability and meets evolving business expectations. Assist the QC & Workflow Manager in overseeing the quality function, contributing to planning, reporting and operational oversight as required. Take ownership of identified risks or issues, ensuring timely resolution and maintaining clear communication with the QC & Workflow Manager regarding ongoing concerns. Collaborate with U.S. and offshore support teams to reduce unnecessary escalations and improve first‑time resolution rates. Ensure all reconciliation activities align with internal quality policies, information‑security standards and the organization's integrated management system. Support team deliverables by performing a variety of operational and quality‑related tasks as business needs evolve. Maintain ongoing professional development, strengthening technical knowledge and adapting to changes in regulatory expectations, systems, and reconciliation processes. Provide timely, constructive feedback to team members and ensure key learnings are shared broadly to improve overall team performance. Ensure corrective actions are implemented promptly and monitored through to full completion. Contribute to achieving and sustaining high quality‑performance targets across the team, including maintaining strong accuracy results for certified staff. Competencies and Experience The candidate should demonstrate the following experience, skills and behaviours: 4-6 years experience in Reconciliation domain § Demonstrates practical experience of cash and stock reconciliation processes, with the ability to apply that knowledge alongside a sound understanding of books and records in a controlled operational environment. § Demonstrates experience working within a highly regulated environment, with a sound understanding of control and compliance expectations under frameworks such as the FCA, SEC or NYDFS. Deliver quality to