Solution Engineering Team Lead

Responsibilities

• Procurement is 60-70% of revenue for industrial companies and their biggest lever for profitability. Most can't make sense of their own procurement data, let alone use it strategically. Tacto changes that, and Solution Engineering is the function that turns our platform into customer reality.
• Your Tasks
• Lead the team. Hire, develop, and manage ~5 Solution Engineers plus our PoV function. Set the bar for quality and speed. Lead with empathy and performance in equal measure.
• Build the implementation system. Design the processes, capacity planning, and quality controls that let us onboard customers predictably. Document what works, kill what doesn't, jump in hands-on when complexity demands it.
• Own the vision. Develop and drive an idea on where the solution engineering team needs to develop, organizationally and technically.
• Run presales. Conduct IT presales calls with prospects. Align with AEs on scope and technical stretch. Be assertive about what we can and can't commit to.
• Drive technical scalability. Partner with Product, Data, and Engineering to automate manual work out of existence. Serve as the link between SE and the broader Tech org. Push for productization wherever the team finds workarounds.
• Own customer escalations. Lead technical escalations with Heads of Procurement and IT. Be the senior presence customers trust and your team learns from.
• Be AI-native. Use AI to 10x team productivity. Experiment, measure, scale what works, and build it into how the team operates.
• Your Profile
• 1+ years leading teams in fast-paced environments where you set the standard.
• System builder. You've run or built systems that implement customers quickly, and you keep improving them. You find opportunity in any constraint.
• Execution machine. Pragmatic prioritization, hands-on when it counts, structured in how you distribute work.
• People leader with backbone. Clear guidance under uncertainty, decisions made without hesitation. Empathic, but pushes people to their max.
• Technically fluent. You understand data structures, ERP systems, and how pipelines work, and you have your own opinion on how to revolutionize Solution Engineering.
• Senior presence with customers. Comfortable in C-level escalations with Heads of Procurement and IT.
• Native or C1 German, fluent English.

Requirements

• SQL or Python skills; experience with data pipelines
• ERP expertise (SAP especially)
• Experience working with the German industrial Mittelstand
• Who thrives here (and who doesn't)
• Interview Process
• Intro call with our Talent team
• Deep dive with our Head of CX, the person you'd report to
• Onsite incl. Case study + cross-functional 1:1s with Product, Sales, and CV
• Why Tacto
• Real ownership. You own one of the most consequential operational functions at Tacto - the engine that turns our product into customer outcome.
• Scope that grows. SE team, PoV, CBAM, Support, the link to Engineering, all in one seat. The role expands with the company.
• Direct senior leadership exposure. You report into our Head of CX and work alongside the founders on the operational backbone.
• AI-native team. You push AI into every part of how SE operates, not just where it's convenient.
• The team : 100+ people, founded by CDTM/TUM/Berkeley alumni. You work directly with the Sr. Leadership Team
• AI-native product : We ship AI features continuously and are building for the AI endgame
• Munich, hybrid (4 days in office) : Competitive compensation + Meaningful equity sized to match the importance of the role
• Our Background
• Tacto is building the intelligence layer that connects AI to the physical world of manufacturing, starting with procurement. AI is transforming every industry, but it stops at the factory gate. The knowledge that holds manufacturing t

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