Senior Customer Success Manager (m/f/d)
ExternalFull-timeRemote1w ago
HubSpotLeadershipSalesforceStakeholder Management
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Responsibilities
- Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion
- Lead implementation and change projects with multiple stakeholders
- Consult customers on governance, meeting preparation, collaboration, and decision-making processes
- Facilitate onboarding sessions, workshops, trainings, and enablement formats
- Identifyadoption risks and develop clear actions to increase usage and customer value
- Build strong relationships with board offices, executive assistants, legal, governance, IT, and senior stakeholders
- Share customer feedback and insights with Product, Tech, Sales, and Leadership
- Improve CS processes, playbooks, and scalable enablement materials
- Your profile
- Based in Germany
- Several years of experience in Customer Success, Consulting, Change Management, SaaS implementation, or Account Management
- Experience working with enterprise customers and complex stakeholder structures
- Strong communicationand stakeholder management skills in German and English
- Ability to consult customers, lead workshops, and translate complexity into clear next steps
Your Match
How well this role fits your profile.
Company Intel
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