Senior Customer Success Manager (m/f/d)

Responsibilities

• Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion
• Lead implementation and change projects with multiple stakeholders
• Consult customers on governance, meeting preparation, collaboration, and decision-making processes
• Facilitate onboarding sessions, workshops, trainings, and enablement formats
• Identifyadoption risks and develop clear actions to increase usage and customer value
• Build strong relationships with board offices, executive assistants, legal, governance, IT, and senior stakeholders
• Share customer feedback and insights with Product, Tech, Sales, and Leadership
• Improve CS processes, playbooks, and scalable enablement materials
• Your profile
• Based in Germany
• Several years of experience in Customer Success, Consulting, Change Management, SaaS implementation, or Account Management
• Experience working with enterprise customers and complex stakeholder structures
• Strong communicationand stakeholder management skills in German and English
• Ability to consult customers, lead workshops, and translate complexity into clear next steps

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Company Intel

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