Oldmutual · WindhoekPrepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
Lets Write Africa's Story Together! Old Mutual is a firm believer in the African opportunity and our diverse talent reflects this. Job Description Old Mutual is a leading financial services provider and requires the services of a Team Leader: Retirement Funds. This role requires taking responsibility for managing a team of retirement fund administrators to ensure daily retirement fund administration operational deliverables within our Corporate Segment. It further requires maintaining and enhancing service/work standards and work quality. Minimum requirements: Namibian Citizenship; NQF level 7 qualification (preferably in Commerce or Administration); At least 3 - 5 years' financial services experience; Strong analytical skills; Advanced Microsoft Office skills; Experience in people management, leading and directing team members; An assertive self-starter with excellent organizing skills; Proven ability to pay attention to detail and continue to meet and exceed tough business targets on a consistent basis; Ability to work under pressure whilst remaining professional; A passion for customer service and relationship building; Good communication and presentation skills; Excellent conflict handling skills; Experience and/or understanding of Group Life Assurance products; Duties and responsibilities include: Management and performance of daily retirement fund administration operational deliveries; Management and review of death claims for submission to the board of trustees; Management and review of all withdrawal, retirement, and risk claim payments; Accountable for technical administration decision- making; Individually accountable to provide service to board of trustees / participating employers / members / intermediaries; Daily performance management and tracking of retirement fund administrators and responsible for day-to-day, monthly, quarterly and annual feedback on performance; Plans and assigns work; Balances own priorities whilst directing and motivating others; Delivers, maintains and enhances service / work standards and work quality within a retirement fund administration process; Ensures daily processing complies to all appropriate legislative provisions, rules, product and other relevant requirements; Develops and maintains procedural documentation Guides and directs retirement fund administrators to achieve operational excellence standards; Creates a climate for optimal performance whilst coaching and mentoring retirement fund administrators; Accountability for the implementation of various operational projects; Build, manage and maintain positive working relationships with internal and external stakeholders and; Maintain strategic focus in a busy and high-performance environment.
How well this role fits your profile.
Worked at oldmutual? Share your experience