Manager, Customer Experience and Direct Sales

About the role

When you recall the best Call Centre experience you ever had, you can't help but think, "How would I have done it even better?" Putting smiles on people's faces - even over the phone - is just what you do. You're an excellent communicator who listens when people talk; and when you talk, people listen. For you, it's all about coaching a team to deliver results, and the satisfaction of resolving service challenges with innovative solutions. We love that about you. The Team You've Been Looking For Bridgewater Bank is more than a financial institution; we're a team of passionate people who care deeply about helping others succeed. Unlike traditional banks, we have no branches. This means less time managing logistics and more time focused on providing straightforward, honest service and smart financial solutions that support our clients in reaching life's biggest milestones. As a wholly owned subsidiary of AMA, we share a proud legacy of service and a commitment to doing the right thing for our customers, our communities, and each other. At Bridgewater Bank, you'll be part of a nimble, forward-thinking organization where your ideas matter, your contributions are valued, and your growth is encouraged. We're driven to make a positive impact and our close-knit culture values flexibility, innovation, and genuine connection. As part of the Bridgewater team, you'll enjoy: Competitive salary and flexible benefits Employer-paid retirement savings program Employee-exclusive discounts on travel, insurance, memberships, and more Free travel medical insurance for you and your immediate family Ongoing professional development Flexible work models that make sense for your lifestyle For us, curiosity fuels innovation. We value people who are eager to explore new ideas and who are comfortable putting emerging technologies into practice. We see experience with AI‑powered tools like ChatGPT, Copilot, and similar platforms as a real plus - especially when it's used to work smarter, increase efficiency, and find better ways to get things done.