Monitor and control access to team member entrances, ensuring a secure environment for guests and staff.
Execute patrols throughout the hotel to identify and address safety hazards, contributing to overall guest satisfaction.
Respond effectively to emergencies in accordance with established Emergency Response Procedures, safeguarding lives and property.
Maintain detailed logs for visitor access and package removal, enhancing security protocols, and compliance with organizational policies.
Inspect packages entering and exiting the premises, preventing unauthorized items and maintaining facility integrity.
Document security incidents and actions taken, ensuring transparency and accountability within the security operations.
Enforce hotel policies and regulations consistently, fostering a culture of safety and respect among team members and guests.
Interact professionally with guests, addressing concerns and enhancing their overall experience at the hotel.
Monitor CCTV systems and assist in maintaining a secure environment, promptly reporting suspicious activities.
Facilitate communication with management on safety-related maintenance issues, ensuring timely resolution and compliance with safety standards.
Manage lost and found items efficiently to uphold hotel standards and improve guest trust and satisfaction.
Collaborate with team members to support health and safety training initiatives, reinforcing a commitment to maintaining a safe workplace.
Your Qualifications Includes :
Previous experience in hotel security or a related field required (1-3 years preference)
Ability to remain calm and make sound decisions in high-pressure situations required
Ability to operate departmental vehicles, including electric transport vehicles required
Basic first-aid certification or ability to administer first aid preferred
High school diploma or equivalent; an associate's degree in criminal justice, security management, or a related field is preferred
Knowledge of security systems, safety regulations, and emergency response protocols preferred
Experience using CCTV systems and other security technology preferred
Experience in customer service or hospitality to enhance guest interactions preferred
Background in law enforcement or military service is a plus
Strong observational and problem-solving skills to identify and address security concerns
Excellent communication and interpersonal skills for effective interaction with guests and team members
Proficiency in report writing and documentation for incidents and safety issues
Additional certifications in security training, conflict resolution, or emergency res
Requirements
Possess strong observational skills to identify and address security concerns proactively.
Demonstrate excellent interpersonal skills to communicate effectively with guests and staff.
Able to make quick decisions and resolve issues under pressure.
Detail-oriented maintaining accurate records and reports.
Committed to upholding safety standards and creating a welcoming atmosphere.
Veterans and military spouses are encouraged to apply.
Benefits
Competitive health & wellness benefits, 401(k) & company matchPaid Sick Days, Vacation, and Holidays, Paid Bereavement, Paid Pet BereavementTraining & Development opportunities, career growthTuition ReimbursementPet InsuranceTeam Member Hotel Rates, other discounts, perks and moreHealth insurance401(k)Paid time off
Additional Information
Experience the Windy City from the heart of it all. Loews Chicago Hotel , situated steps from Navy Pier and Magnificent Mile, offers guests spectacular city skyline and lake views, while enjoying the comforts of home. Welcome to City Sophistication where convenience and relaxation meet.
Who We Are : Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.
Growth and belonging start here ; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.
Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.
Loewshotels · Chicago - Loews Chicago Hotel, IL