Epicorsoftware · United Arab EmiratesPrepare for this interview
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Duties & Responsibilities Support the coordination and execution of product or service delivery projects for clients from initiation through to completion. Contribute to strategic planning efforts and assist with the execution of large-scale operational deployments. Evaluate the profitability and potential risks of engagements, recommending client-centric solutions that optimize value while minimizing project risk. Collaborate with Support teams to assist in case resolution and strengthen the client relationship with Epicor Support. Act as a point of escalation for professional services and implementation concerns. Actively participate in project kickoff meetings, planning sessions, and steering committee meetings, either on-site or remotely. Contribute to pre-sales activities including client presentations, services planning, proposal development, and work plan creation. Lead the review and approval process for scoping, planning, cost estimation, and pricing of consulting engagements. Provide guidance and support to team members by sharing best practices and subject matter expertise to help ensure projects are delivered on time and within budget. Knowledge, Skills & Abilities Strong presentation skills, with the ability to confidently engage clients in both in-person and remote sales meetings. Effective communicator across all levels, including customers, consultants, executives, and internal teams. Exceptional organizational, time management, and project sponsorship skills. Capable of managing high-level P&L performance across multiple states, while maintaining attention to detail on specific projects as needed. Analytical thinker, able to assess customer challenges and recommend strategic improvements. Willingness to occasionally work at client sites. Willingness and ability to travel up to 50% based on business needs.
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