Define and execute the claims and recovery strategy aligned with the company's risk appetite and business objectives
Lead the management of complex and high-value claims , including insolvency, restructuring, and litigation cases
Oversee and optimize the end-to-end claims lifecycle , ensuring operational efficiency, reduced turnaround time, and improved loss ratios
Develop and implement recovery strategies , including negotiations, settlements, and legal actions
Integrate claims insights with Underwriting, Risk, and Finance teams to support credit risk decisions and portfolio management
Conduct and apply solvency and financial analysis of debtors to guide claims and recovery decisions
Drive continuous improvement initiatives , including process optimization, automation, and data analytics capabilities
Ensure compliance with regulatory requirements and internal governance standards
Manage relationships with external legal partners, regulators, and key stakeholders
Build, lead, and develop a high-performing claims team , fostering a culture of accountability and excellence
Law degree with active OAB (Brazilian Bar Association) - mandatory
Minimum 10 years of progressive experience , including: Extensive experience in claims management within insurance, credit insurance, financial services, or related sectors
At least 5 years of senior leadership experience managing claims teams
Experience in banking, trade finance, or corporate credit risk analysis
Exposure to large corporate portfolios and cross-border claims
Strong interaction with commercial and client-facing teams
Additional Information
We are seeking a highly strategic and experienced Director of Claims to lead the claims and recovery function within our Credit Insurance business.
This role is responsible for defining and executing the claims strategy, ensuring efficient claims handling, optimizing recovery outcomes, and aligning claims activities with underwriting, risk, and legal functions. The position plays a critical role in managing portfolio risk exposure and supporting the company's financial performance.
Coface · São Paulo, Brazil