Patient Service Rep - Winthrop Family Medicine (Full-time)

About the role

What makes a great PSR? Would YOU make a great PSR? Do you have an innate sense of empathy? Experience in customer service? A talented PSR can come from a variety of previous experiences; from medical office, to teaching, to retail, direct patient care, and many other roles. MaineGeneral Health PSRs often have a variety of roles and responsibilities. Your day will never be boring! You will schedule appointments, collect insurance information, maintain patient records, and facilitate communication, often acting as a liaison between different healthcare providers such as the doctor and the lab. Acting in this capacity requires a wide range of skills, including computer proficiency, multitasking, and the ability to work independently. The Work: Greets patients, answers phones, and performs clerical duties as needed to support clinical departments Schedules appointment times using computerized scheduling programs Verifies insurance benefits and may obtain precertification/authorization as necessary. Determines and accepts required payments, including co-pays and deductibles, and/or refers to financial counselors for follow-up Ensures that all necessary demographic, billing, and clinical information is obtained and entered into the registration system with timeliness and accuracy You Have: Strong analytical and problem-solving skills Proficient with Microsoft Office Suite Excellent interpersonal, written/verbal communication, and support skills Ability to be flexible and shift priorities quickly Strong attention to detail Scheduled Weekly Hours: 40 Scheduled Work Shift: Day (United States of America) Job Exempt: No