Field Services Center Technician I (Install Services Scheduler)

Benefits

Additional Information

At GFiber, we believe that great internet has the power to drive innovation, strengthen communities, enable the impossible, and do all the everyday things that make all of our world go round. And the job of creating better internet is never done - so we're growing! Our team is committed to building a place where people who want to make a difference can grow their careers and find their spot to belong. GFiber is an Alphabet company that brings Google Fiber and Google Fiber Webpass internet services to homes and businesses across the United States. Our teams are expanding as we connect more cities and people to exceptional internet. The application window will be open until at least June 15, 2026 . This opportunity will remain online based on business needs which may be before or after the specified date. The Field Services Center Technician supports GFiber's Install and Repair technicians with Wired and Wireless customer installation and service on a rotating schedule. The Install Services Scheduler position is focused on installing and servicing GFiber Services in the customer's premise. Role Description The Field Operations team is responsible for the installation, maintenance, and repair of residential and small business services. For the Install Services Scheduler, primary responsibilities will require an understanding of how to manage install and repair work schedules as well as optimize field service platforms for efficient operations. The Install Services Scheduler will be required to work 40 plus hours per week, and must have the ability to work non-standard working hours including nights, weekends, holidays, and differing work rotations/shifts. In this role, you'll: Job responsibilities include, but are not limited to dispatch support of: Creation of daily schedule/routes for Installation and Repair of GFiber Services Routing GFiber Installation resources in real time Troubleshooting routes and adjusting based on defined priorities Maintaining field service platforms routing logic and technician registration Escalation management of routes/appointments. This includes phone and chat contact with Install and Repair technicians to assist with dispatch related issues. In addition to the above items in the Role Description: Executes well defined processes and procedures requiring strong attention to detail with operational excellence; and offers guidance to teammates Navigates complex customer interactions with exceptional client service, professionalism, and thoroughness Strong communication skills, both internally with colleagues and externally during customer interactions Candidates must be proficient with computers and will be expected to adhere to company entry policies, both time bound and verbiage. At a minimum we'd like you to have: 1 year in Telecommunications or other fulfillment related services 1 year of experience managing diverse relationships with contractors and vendors 1 year experience with field services dispatch in telecom or similar industry. Ability to work non-standard working hours including nights, weekends, holidays, and differing work rotations/shifts It's preferred if you have: Ability to operate Google Workspace, Oracle Field Services Cloud (OFSC), and Salesforce applications (FSL). 3 years experience with field services dispatch in telecom or similar industry The US base salary range for this full-time position is between $59,200 - $65,100 + bonus + benefits. As pay varies by location, your recruiter will share more about the specific salary range for your targeted location during the hiring process. GFiber is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, gender identity, age, citizenship, marital status, disability or Veteran status. Disclosure is voluntary, and this information will be kept confidential in compliance with Google's Candidate Privacy Policy. For more information please refer to our Equal Employment Opportunity Policy and the EEOC's "Know your rights: workplace discrimination is illegal" (PDF) . It's important to us to create an accessible, inclusive workplace for everyone. If you have a need that requires accommodation, please let us know by completing our accommodations for applicants form . Our candidate accommodations team will then connect with you to confidentially discuss your options.