Serve as a subject matter expert, interpreting policy language and coverage positions
Deliver clear, defensible coverage opinions on complex, high-severity claims
Partner with claims professionals to guide strategy, including reservations of rights and declinations
Drive consistency and elevate technical excellence across the claims organization
Why This Role
High visibility and influence on complex, precedent-setting matters
Opportunity to shape coverage strategy and best practices
Collaborative environment with strong technical professionals
Flexibility to work remotely
Job Description Summary
Job Description
Drives Claims technical excellence for Commercial, E&S, and Specialty which may include specialized, large loss, long tail exposure, and coverage litigation. Serves as Claims technical resource to the operation.
Partners with Claims Directors to assess and develop implementation plans for corporate, organizations, and regions; plans and helps develop measurable long range goals and objectives. Maintains a high level of technical knowledge related to industry changes and trends.
Drives technical oversight of claim matters and provides strategic guidance to ensure consistency and accuracy of coverage positions in support of quality claim handling. Collaborates with Claims, participates in round tables, and approves coverage letters.
Provides technical coverage guidance to internal business partners. Provides Claims impact information to product development. Identifies, evaluates and communicates industry trend information and provides risk recommendations to the Claims and Underwriting Divisions.
Collaborates on the design and facilitation identified technical coverage training needs.
Develops strategic responses to court cases against Nationwide and Nationwide policyholders. Provides specialized consultation with Claims to ensure proper selection of coverage counsel; including personal follow up with coverage counsel as to the scope of assignment and strategy.
Analyzes claims results and makes recommendations to Claims Directors on process and workflow improvements or other initiatives to drive results.
Delivers a positive customer service experience to internal and external customers. Resolves customer complaints according to best practices. Monitors customer satisfaction to drive technical claims strategies and action plans for improvement.
Identifies and mentors high performing associates who have the potential for or are ready to fill critical roles in the organization.
May perform other responsibilities as assigne
Benefits
Health insuranceVision insuranceRemote work optionsFlexible schedule
Additional Information
If you're passionate about helping people protect what matters most to them at a Fortune 100 company with nearly $70 billion in annual sales, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you! At Nationwide®, "on your side" goes beyond just words. Our customers and partners are at the center of everything we do and we're looking for associates who are passionate about delivering extraordinary care.
Location: Flexible - open to fully remote/virtual candidates
Make an Impact
We're looking for a Technical Director to be a trusted authority on coverage for our most complex and high-stakes claims. In this role, you'll influence outcomes, shape strategy, and provide expert guidance across Professional & Specialty lines-including D&O, Cyber, EPL, E&O, and Healthcare.
If you thrive on solving nuanced coverage issues and want to be the go-to expert in a highly visible role, this is an opportunity to make a significant impact across the organization.
What You Bring
7-10 years of experience in Professional & Specialty lines claims and coverage analysis
Deep technical expertise across Specialty/Professional Lines coverage
Proven success handling complex, high-exposure claims and disputes
Experience advising on or managing coverage litigation
Nationwide · Remote