Family Care Liaison, Emergency Department, Full Time, 1pm-9pm, Voorhees

About the role

Functions as a patient advocate and liaison with the healthcare team. Ensures regulatory compliance as it pertains to patient rights and problem resolution. Position Responsibilities: - Problem Resolution/follow-up: Investigate and resolve complaint/grievance and provide appropriate follow-up to patient/designated support team and staff. - Patient Advocate: Assures patient rights, privacy, cultural needs and spiritual needs are respected. - Healthcare team liaison: Works as a liaison with patient/designated support team and staff to maintain open lines of communication and assure understanding of plan of care. - Regulatory compliance: Ensuring regulatory compliance for ADA, CMS, LEP, HIPPA and the Joint Commission and maintaining appropriate documentation. Position Qualifications Required / Experience Required: Minimum of two years healthcare experience or customer service experience in a professional setting Knowledge of hospital policies and procedures, community resources and legal aspects of healthcare preferred Must possess strong interpersonal communication skills and ability to provide conflict resolution. Required Education: Associate's degree or equivalent experience. Hourly Rate: $24.51 - $36.89 The actual salary/rate will vary based on applicant's experience as well as internal equity and alignment with market data. Virtua offers a comprehensive package of benefits for full-time and part-time colleagues, including, but not limited to: medical/prescription, dental and vision insurance; health and dependent care flexible spending accounts; 403(b) (401(k) subject to collective bargaining agreement); paid time off, paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, colleague and dependent life insurance and supplemental life and AD&D insurance; tuition assistance, and an employee assistance program that includes free counseling sessions. Eligibility for benefits is governed by the applicable plan documents and policies. For more benefits information click here .