Experience with vendor coordination and POC testing.
Understanding of HIPAA and healthcare IT compliance standards
Knowledge, Skills, and Abilities
This role involves interaction and collaboration with other departments and requires
excellent judgment and interpersonal skills.
Strong working knowledge of enterprise identity and access management technologies,
including Active Directory, Entra ID, Okta, SailPoint, and Windows workstation
authentication
Experience supporting and integrating badge-based / Tap-N-Go authentication solutions,
including Epic EMR and other enterprise applications (Epic experience preferred).
Proficiency with Active Directory administration, Group Policy (GPO), Intune, and Windows
workstation configuration.
Experience providing Tier 2/3 technical support for enterprise applications, including
authentication, access, and file transfer solutions.
Strong troubleshooting and diagnostic skills across hardware, software, and application
integrations.
Knowledge of security, compliance, and risk considerations in healthcare or regulated
Ability to create, maintain, and follow technical and operational documentation, including
configurations, procedures, and escalation paths.
Experience collaborating with vendors, IT partners, and cross-functional teams to resolve
issues and implement enhancements.
Ability to explain technical concepts and solution designs clearly to both technical and nontechnical audiences, including leadership.
Strong written and verbal communication skills, with the ability to present confidently to
stakeholders, vendors, and partners.
Demonstrated ability to work independently, manage multiple priorities, and informally
lead or influence across functional areas.
Excellent analytical, problem-solving, and organizational skills, with attention to detail.
Essential Duties and Responsibilities
Implementation & Configuration:
Deploy and configure AuthX Tap-N-Go software on Windows workstations and badge
readers.
Ensure Active Directory integration, GPO settings, and network whitelisting per vendor
requirements.
Support Proof of Concept (POC), pilot, and full rollout phases of the solution
implementation, ensuring that pilot and full rollout phases are supportable and repeatable.
Support implementation of enterprise identity/access technology solutions in all existing
and new locations.
Integrate Tap-N-Go software with security monitoring tools and IT Support application.
Create and maintain documentation for implementation and configuration of the Tap-N-Go
software and hardware.
Integrate new and existing applications into Okta and SailPoint in alignment with the
products' architectural strategy and roadmap
Technical Support & Troubleshooting:
Provider Tier 2/3 support for Tap-N-Go issues, including badge lifecycle management, login
failures, hardware issues, and Epic and other application integrations.
Provide Tier 2/3 support for the enterprise's Managed File Transfer, Active Directory, Okta,
and SailPoint implementations and other enterprise-level technologies.
Collaborate with vendors and internal teams to resolve technical challenges promptly, to
identify and communicate root cause, and to implement appropriate long-term changes or
fixes
Security & Compliance:
Maintain adherence to security risk assessments and compliance standards.
Monitor system logs and access patterns for anomalies
Work with the Cyberdefense and IT Governance, Risk, and Compliance teams to identify and
remediate any security issues with the vendor's software.
User Train
Benefits
Health insurance
Additional Information
You're more valuable than ever - And that's just how we'll make you feel.
Job Summary
The Enterprise Technology Engineer is responsible for implementing, supporting, and maintaining
the enterprise's AuthX Tap-N-Go authentication solution across all urgent care sites. This role
ensures seamless integration with Active Directory, Entra ID, Okta, Epic EMR (Electronic Medical
Record), and other enterprise systems to provide secure, compliant, efficient access for our clinical
team members, minimizing downtime and support escalations. Additionally, this role will provide
support for other enterprise-level technology applications (Managed File Transfer, Active Directory,
Entra ID, Okta, SailPoint, etc.) as needed.
Gohealthuc · Worldwide