Act as a liaison with clients, managing day-to-day operations, outreach activities, and overall program performance.
Oversee the design, implementation, and continuous improvement of energy efficiency and demand-side management programs.
Administer program budgets, including forecasting, invoicing, and reporting, to maintain alignment with contractual deliverables and KPIs and make necessary adjustments to ensure goals are achieved
Identify challenges or issues early and develop or obtain solutions, ensuring continual operational improvements and excellence
Ensure customer and stakeholder escalations are resolved agreeably and quickly to ensure high program satisfaction ratings.
Direct internal teams and subcontractors to execute strategies across multiple customer segments.
Develop and sustain relationships with stakeholders such as local governments, contractors, trade allies, and community organizations.
Coordinate marketing, quality assurance/quality control, recruitment, and training initiatives to drive customer acquisition and program participation.
Monitor market trends and emerging technologies to guide program enhancements and innovation.
Manage program launches and transitions, ensuring adherence to standardized processes and best practices.
Represent programs in client meetings, industry conferences, and community forums.
Provide technical guidance, training, and leadership to internal staff and external partners.
Lead and participate in business development and strategic growth activities
Travel Requirements: Will be required to attend in person client meetings at least 1 time a month in Southern California.
Professional skills you will use:
Strategic program management and leadership across diverse sectors.
Strong client engagement and stakeholder relationship-building capabilities.
Expertise in energy efficiency, electrification, and demand-side management principles.
Proficiency in budget administration, forecasting, and performance reporting.
Ability to manage complex projects and lead cross-functional teams effectively.
Excellent communication, presentation, and negotiation skills.
Familiarity with emerging technologies and market trends in clean energy.
What we need you to have (minimum qualifications):
Bachelor's degree; preferably in Energy, Environmental Science, Engineering, Business or a related discipline (or applicants can substitute one year of related experience for one year of education)
8+ years of experience in energy efficiency, clean energy program management, consulting for utilities or public agencies and/or related experience
What we would like you to have (preferred qualifications):
Experience in energy efficiency program administration and demand-side management initiatives.
Knowledge of behind-the-meter technologies, building codes, and retrofit practices.
Professional certifications such as PMP, CEM, BPI, LEED-AP, or Six Sigma.
Strong leadership, communication, and stakeholder management capabilities.
Proficiency in Microsoft Office Suite and project tracking tools.
Demonstrated ability to manage complex projects, lead cross-functional teams, and deliver results in a dynamic environment.
Working at ICF
ICF is a global advisory and technology services provider, but we're not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.
We will consider for employment qualified applicants with arrest and conviction rec
Benefits
401(k)Flexible schedule
Additional Information
Business Title: Lead Program Specialist, Public Sector Energy Efficiency
Location: Los Angeles, CA
Ready to make a difference?
The Lead Program Specialist is responsible for leading utility-sponsored energy efficiency, electrification, and demand-side management programs across the public sector. This position requires strategic oversight of program design and delivery, client engagement, and technical leadership to achieve measurable energy savings and promote equitable access to clean energy solutions. The role involves managing complex projects, coordinating cross-functional teams, and ensuring compliance with contractual obligations and performance metrics.
Why you will love working here:
Quality of life: Flexible workplace arrangements, work-life balance, employee wellbeing programs
Investment in the community: Donation matching, volunteer opportunities
Investment in you: Education Reimbursement, Retirement Planning, 401k matching, Mentorship Programs, Free access to professional development resources such LinkedIn Learning
Any many, many more *Ask your recruiter for more details!
Icf · Los Angeles, CA