Provide day-to-day leadership for visitor services operations, including the gatehouse, admissions, retail gift shop, group visits, and visitor information.
Support, train, schedule, and provide daily directions to seasonal temporary staff in customer service, admissions, and retail roles.
Coordinate volunteers serving in guest-facing roles, including visitor information, retail support, and special event assistance.
Operate, monitor, and help troubleshoot point-of-sale systems, online ticketing, admissions processing, retail sales, cash handling procedures, daily reconciliation, and related customer service tools.
Respond to visitors' questions and concerns, explain park policies, and help ensure a safe, welcoming, and enjoyable visitor experience.
Coordinate group visits, field trips, shelter reservations, and other scheduled visitor experiences.
Work with park leadership to improve visitor flow, customer service procedures, retail presentation, signage, and front-facing operations.
Collaborate with MDIFW's marketing and communications team to support special events, seasonal promotions, visitor engagement activities, and on-site activations.
Track visitation, customer feedback, group visit information, and retail activity to support planning and visitor experience improvements.
Work collaboratively with park staff, seasonal employees, volunteers, Friends of Maine Wildlife Park, and other partners.
For questions related to the position, please contact Howie Powell at: Howie.Powell@maine.gov
SPECIAL REQUIREMENTS : This is a full-time, year-round position. Weekend, holiday, and occasional evening work are required during the Maine Wildlife Park's open season, generally April through November. Regular in-person work at Maine Wildlife Park in Gray is required.
Preference will be given to candidates who have knowledge, skills, and abilities in the following areas:
Experience supervising, training, scheduling, or supporting front-line staff.
Experience in visitor services, hospitality, retail, admissions, parks, museums, tourism, recreation, or another public-facing setting.
Strong customer service skills and the ability to respond professionally to visitor questions or concerns.
Ability to manage seasonal workflows, daily staffing needs, group visits, reservations, and competing priorities.
Ability to work effectively with both paid staff and volunteers.
Strong organizational skills, attention to detail, and clear communication skills.
Interested in wildlife conservation, outdoor recreation, publi
Additional Information
If you are a current State of Maine employee, please submit your application through the internal application process using the Find Jobs report in PRISM. Seasonal employees who do not have PRISM access should apply through the State's career page and indicate on the application that they have previously worked for the State.
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DEPARTMENT OF INLAND FISHERIES & WILDLIFE
PUBLIC RELATIONS SPECIALIST
GUEST EXPERIENCE COORDINATOR
Opening Date: June 05, 2026
Closing Date: End of the day June 18, 2026
Location: Maine Wildlife Park - Gray
Position Number: 200024863
Position Type: Full Time/Year-Round
Class Code: 0824
Grade: 20 (Professional/Technical Unit)
Salary: $20.68 - $28.88 Per Year
Interested applicants need to submit a Direct Hire Application , along with a Cover Letter , and a detailed Resume.
BRIEF JOB DESCRIPTION: Maine Wildlife Park is one of Maine Department of Inland Fisheries and Wildlife's most visible and well-loved public programs, welcoming tens of thousands of visitors each year. The Visitor Experience Coordinator position is a full-time, year-round position based at Maine Wildlife Park in Gray.
During the park's open season, this position provides hands-on leadership for daily visitor services operations, including the gatehouse, admissions, retail gift shop, group visits, point-of-sale systems, seasonal staff, and customer service volunteers.
During the off-season, this position helps plan and prepare for the next operating season by supporting hiring and training needs, improving visitor service procedures, coordinating group visit processes, supporting retail and admissions planning, and working with park staff and MDIFW's marketing team on events, visitor engagement opportunities, and improvements to the overall guest experience.
The ideal candidate will be comfortable leading front-line staff and volunteers, solving day-to-day customer service issues, working with retail and admissions systems, and helping create a welcoming, organized, and professional experience for Maine Wildlife Park visitors.
Maine · Gray, ME