Manages and provides leadership to branch supervisors and employees. Leads daily huddles and regular branch meetings. Performs human resource management tasks including; hiring, performance appraisals, promotions, salary increases, coaching, training, development, and disciplinary actions.
Actively works with internal and external business partners to meet assigned goals and customer expectations. Establishes and maintains relationships with community leaders and achieves a significant presence of the Bank in the community.
Fosters a customer-centric culture within the branch. Addresses customer inquiries, concerns, and escalations promptly. Implements strategies to enhance customer satisfaction and loyalty.
Ensures active community participation and leadership, including CRA activities, in the local community.
Travel required: 0 - 10%
Requirements
High School GED required. Additional experience may be considered in lieu of degree.
5 years banking experience with an emphasis in sales required.
3 years of management experience required.
Notary License preferred.
Excellent interpersonal skills; successful experience managing and leading people.
Thorough knowledge and skills related to standard banking services and products and banking internal operating policies and procedures.
Thorough knowledge of small business and consumer credit principles and practices.
Ability to motivate employees to provide excellent customer service, demonstrate initiative, and achieve results.
Sound working knowledge of small business and consumer credit principles and practices.
Excellent interpersonal skills; successful experience managing and leading people. Considered a customer service role model.
Excellent business development skills, particularly related to financial service products.
Ability to communicate effectively with customers and staff from a variety of backgrounds.
Knowledge of current applicable federal and state banking regulations.
ADA Requirements:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to sit and talk or hear, and use hands to finger, handle, or feel objects, tools, or controls.
The employee is occasionally required to stand; walk; reach with hands and arms
Benefits
Vision insurance
Additional Information
Job Description Summary
Mechanics Bank is currently searching for a Branch Manager to join our team at our Capitol Hill Branch.
Manages a Retail Branch. Responsible for overseeing the day-to-day operations of a branch, ensuring financial success, customer satisfaction, and staff development. Exercises executive direction over the office and production staff. Provides dotted line supervision to the operations staff, ensuring operations management has oversight of compliance and a high level of customer service. Oversees sales production, service, and human resource related responsibilities. Achieves sales goals and financial targets for their branch. Ensures high quality processes and ethical sales in the branch. Directs and develops subordinates who are providing a full range of banking products and services. Retains and expands relationships with existing customers and promotes and develops new business. Represents the Bank in the community. Models and leads all sales functions inside the branch office.
Mechanicsbank · Seattle, WA