Salesforce Administrator II

About the role

Please Note: This is a Utah-based hybrid position which will require some regular in-office days each week. Additionally, employment with BambooHR is contingent on passing both a background and credit check. AI at BambooHR At BambooHR, we're all about setting people free to do great work, and we believe AI is a powerful partner in that mission. We're leaning into intelligent tools to streamline our workflows, giving us more time for high-impact innovation. We look for curious, forward-thinking people who are ready to explore how AI can elevate their work and help us reimagine the future of HR. Essential Job Duties First, let us tell you a few neat things about this position. Drum roll please...This is not a position that comes around every day. Plus, our structure of Salesforce Administration is entirely different from most places. You do not report into Sales Operations, in fact, you do not report into Sales at all; you actually would report into the Technical Operations department which is under our centralized Business Operations umbrella. This is an impactful differentiator for a number of reasons - your time is protected (the goal is to have more time for proactive projects than what you spend on reactive ad hoc tasks), you are a partner rather than a support-function to the many internal stakeholders you work with (sales, marketing, operations groups), AND finally - being in Technical Operations enables you to help make Salesforce the platform technology we utilize it as (SalesCloud, ServiceCloud, etc.) by lessening conflicting department-specific priorities. If all that fun stuff wasn't eye-catching enough, let's just call out two more things. You will have work life balance in this role (not a joke, we're for reals), and the way we utilize Salesforce and our many integrations (Greenhouse, NetSuite, Marketo, etc.) means you will get exposure and gain technical know-how that takes some many years due to being siloed. Now onto the specifics! As a Salesforce Administrator you will manage the Salesforce application, configuring integrations, creating and managing custom fields and objects, and maintaining data cleanliness. In addition, you will partner with the other operations teams in BizOps to create new processes as well as add enhancements to existing processes. Salesforce is one of our main platform technologies and the big goal is to have a 360 view of all the data to make our customer and employee experience as efficient and effective as possible. You will: Provide day-to-day end user support of Salesforce.com including providing best practices and tips on Salesforce usage (training and documentation as necessary) Perform administrator functions in Lightning such as user management, profiles, roles, permissions, rules, assignment rules, queues, licenses, capacity and storage management Manage and customize dashboards, reports, forms templates, page layouts, flows, and approvals, create and maintain custom objects, object relationships, standard and custom fields Integrate, manage and maintain third party apps and make recommendations on tools that will provide better user experience and efficiency Stay current with Salesforce releases and corresponding documentation and provide new functionality and solutions as needed - including actively tracking and evaluating new AI-powered features as Salesforce continues to expand its Einstein and Agentforce capabilities Contribute to strategic and impactful projects (including project meetings, research, scoping time, documentation, building flows in Lucidcharts, etc.) Plan sprints in Wrike to work towards continuous improvement and organization of work Leverage AI tools and automation to improve efficiency, reduce manual effort, and enhance the Salesforce experience for internal stakeholders What You Need to Get the Job Done Salesforce Administrator Certification required; Salesforce Certified Platform Administrator II strongly preferred Additional certifications that will set you apart: Salesforce AI Associate or AI Specialist Certification, Salesforce Platform App Builder 3-5 years of experience in a Salesforce Admin capacity (this is an intermediate-level role) Salesforce.com skills including Salesforce Flow Builder and intermediate logic skills (nested IF/THEN statements and other functions) Working knowledge of Salesforce Einstein AI features and a genuine curiosity about how AI is reshaping the Salesforce ecosystem - you don't just keep up, you lean in Comfort using AI tools (such as Claude, Claude Code, Gemini, or similar) in day-to-day work to increase productivity and solve problems faster Solid understanding of Salesforce DevOps concepts - sandbox management, change sets, and deployment best practices; experience with a dedicated deployment tool such as Gearset or similar is a plus Experience working within Agile/Scrum methodology and using a project tracking tool such as Jira (or similar) to manage work, track progress, a