Head of EMR People Change and Adoption

About the role

Reporting to our Director, IT Health, this senior role is responsible for leading the people change, adoption, and experience strategy for the EMR Transformation Initiative. Your key responsibilities will include: Defining and leading the EMR people change, adoption, and experience strategy in full alignment with program delivery timelines and broader transformation objectives. Building and delivering a multi-year EMR People Experience and Adoption Roadmap that balances immediate clinical needs with long-term change and digital maturity across the organisation. Driving the shift to a "Digital-First" clinical culture by embedding new ways of working and ensuring clinicians and staff are confident and genuinely engaged. Partnering closely with clinical teams to translate complex clinical workflows into user-centric experiences and adoption approaches that minimise cognitive load and support patient safety. Establishing and leading scalable change delivery models, including clinical champion networks, super user programs, and engagement forums to mobilise organisation-wide adoption. Leading engagement across clinical, operational, and senior stakeholders to build strong advocacy around EMR. Acting as the "early warning system" for the Program Director by identifying pockets of resistance and change fatigue through detailed impact assessments and readiness surveys. Managing external change and training delivery partners using a "Build-Operate-Transfer" model to ensure knowledge is transferred to internal staff and a sustainable internal "Change Centre of Excellence" is established. Building and leading a high-performing Change, Communications, and Adoption function of direct and in-direct reports, establishing sustainable internal capability to support ongoing EMR Initiatives. Macquarie University Health is a trailblazer in healthcare, education and research. Australia's first and only fully integrated academic health sciences centre brings together Macquarie University Hospital, Clinics and the Faculty of Medicine, Health and Human Sciences at Macquarie University. We foster a collegiate environment and a commitment to diversity, equity, and inclusion. Macquarie University Health is Australia's first fully integrated academic health sciences centre. We combine excellence in clinical care with teaching and research to enhance patient outcomes and improve lives. Researchers also benefit from our unique model because they can see the immediate effects of their research on patients. About You A minimum of 10 years of experience in senior change, transformation, or healthcare leadership roles is essential, with a track record of leading complex, organisation-wide programs from strategy through to sustained outcomes. Extensive experience working within public and/or private hospital environments, with a strong understanding of clinical governance and operational demands. Direct leadership of at least one large-scale EMR or EHR implementation is required, with a demonstrable focus on adoption, user experience, and sustained behavioural change. Deep expertise across change management, communications, training design, and behavioural adoption strategies. A demonstrated ability to engage, influence, and build advocacy among clinicians, senior executives, and frontline operational staff across diverse stakeholder groups. Advanced proficiency in applying Human-Centered Design principles specifically to high-stakes clinical environments is highly desirable. How to Apply To be considered, please apply online with your CV and a cover letter outlining how your experience aligns with the selection criteria (above). Applications Close Applications will close on Monday 8th June at 11.00 PM (AEST), kindly pl