User Research Lead

About the role

As the Head of Research at Abridge, you will define how we understand and build for the people at the center of healthcare - shaping how clinicians and patients experience our product every day. Healthcare doesn't just need better tools - it needs tools that fit seamlessly into complex, high-stakes workflows. As we reimagine the future of healthcare with AI, deeply understanding our users isn't optional - it's foundational. In this role, you'll operate as a hands-on research leader - driving the evolution of our research practice and managing a small team, while staying embedded in the work itself. You'll partner with product and design leadership to shape the research roadmap and influence product direction, while also leading and executing high-impact studies. You'll play a pivotal role in uncovering insights and translating them into clear, actionable direction for product, design, and engineering. At the same time, you'll help bring structure and alignment to a small but growing research team, ensuring our work is focused, connected, and consistently raising the bar. You'll play a pivotal role in uncovering these insights and translating them into clear, actionable direction for product, design, and engineering. From early-stage exploration to post-launch learning, you'll ensure that every decision is grounded in a deep understanding of clinicians, patients, and care teams. This role is for a researcher who enjoys leading through influence, shaping strategy, and staying deeply hands-on - someone who can elevate both the impact of research and how it's practiced across the organization.