Music Streaming Platform Customer Specialist with Swedish and English (Remote in Bulgaria)
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Sutherland · Sofia, BulgariaPrepare for this interview
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Additional Information
What You'll Do (Non-Voice Support Only): Provide email and chat support (no phone calls!) to users Answer common "how-to" and FAQ-type questions Assist with account management and payment-related issues Guide users through troubleshooting steps with patience and clarity Excellent Swedish (C1) and English (C1) Valid EU work permit Prior customer service experience is a plus Strong written communication and problem-solving skills A team player with a positive, can-do attitude Comfortable explaining complex topics in a clear, simple manner What You'll Get: Permanent contract with long-term job security Fully remote training and work from anywhere in Bulgaria Additional health and life insurance 21 days of paid annual leave Food vouchers and Multisport card (partially covered) Performance bonuses World-class training and career growth opportunities Digital HR services and 24/7 psychological support Why Join Us? Recognition and referral programs Engaging employee events and wellness initiatives Learning platforms and certification support Exposure to global business and an inclusive, multicultural environment Apply now and let's make customer support more human - one message at a time.
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