Lead global operations across installation, deployment, service, and ongoing customer support in North America, EMEA, APAC, and ROW. Ensure Toptracer can scale installs and service capacity without creating revenue risk, customer dissatisfaction, or operational bottlenecks as demand accelerates.
Customer Service & Support Excellence
Serve as the number-one executive owner of customer service outcomes. Build and lead a world-class, globally consistent support organization focused on speed, quality, and proactive issue resolution. Customer experience, renewal rates, and brand trust are core success measures for this role.
Supply Chain & Hardware Operations
Operating Model & Scale
Leadership & Talent Development
Build, lead, and develop a high-performing global organization across technology operations, customer support, and supply chain. Clarify ownership, decision rights, and accountability. Develop leadership depth and succession to support long-term scalability and resilience.
Success Measures
Ideal Background & Experience
Why This Role Matters
Benefits
Free Play & 1/2 price food
Additional Information
Chief Operating Officer (COO), Toptracer
Location: Dallas, TX
Reports to: President & General Manager, Toptracer
Scope: Global (1,500 locations across 38 countries)
Role Overview
Toptracer is a high-growth, global sports technology business serving approximately 1,500 customer locations across 38 countries, with a clear trajectory to double over the next three years. As the business enters its next phase of scale, Toptracer is establishing a dedicated Chief Operating Officer (COO) role to provide singular leadership and accountability across global technology and operations.
This role is the single point of accountability for global technology operations, customer service, and system uptime. Reliability, performance, and service execution are the primary drivers of customer satisfaction, renewals, and long-term value creation for the business-making this role one of the most critical leadership positions at Toptracer .
The COO will serve as Head of Technology and Operations, owning hardware, software, supply chain, customer support, and service delivery at global scale, while building the operating discipline required to support rapid growth. A significant amount of domestic and international travel is required .
Topgolf · Tg - Hq - Dallas Office